Operations Training Leader: Build Skills, Drive Impact

Goodwill Industries of Central Florida, Inc.; Orlando (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

Goodwill Industries of Central Florida (GICF) is seeking a Manager, Operations Training to lead how we teach, equip, and support Team Members across retail, donation, and warehouse operations. You will convert SOPs and safety standards into practical training that sticks in the field and work with operations leaders to address performance drivers.

You will design curricula and assessments, oversee an instructional design team, and ensure alignment with evolving processes while measuring real

Qualifications

• 5+ years in learning and development, instructional design, training facilitation, or operations training
• Supervisory experience or ability to direct instructional design, training, or project resources
• Experience running projects end to end from needs analysis through measurement and improvement
• Comfort designing for multi-site operations in retail, warehouse, or similar environments
• Knowledge of adult learning principles (ADDIE, Bloom's Taxonomy) and ability to influence decision-making

Responsibilities

• Set learning priorities in partnership with senior leadership, tying them to KPIs, safety, and business goals
• Diagnose performance gaps via field observation, data, and leader input, and propose improvements beyond a training class
• Design and maintain curricula, job aids, e-learning, and assessments for hourly, supervisory, and multi-site audiences
• Keep SOPs and training aligned as processes evolve in collaboration with process owners
• Facilitate training, coach on site, and lead rollouts from communications to post-launch feedback
• Measure impact using LMS data and KPIs to demonstrate real performance gains
• Lead an instructional design team and partner across HR, Safety, Loss Prevention, IT, and Operations

Skills

Learning & development

Instructional design

Training facilitation

Project management

Field coaching

Education

Bachelor's degree in Learning and Development/HR/Education/Organizational Development/Business

Master's degree (preferred)

Tools

Articulate Rise

Storyline

Job description

Goodwill Industries of Central Florida (GICF) is seeking a Manager, Operations Training to lead how we teach, equip, and support Team Members across retail, donation, and warehouse operations. You will convert SOPs and safety standards into practical training that sticks in the field and work with operations leaders to address performance drivers.

You will design curricula and assessments, oversee an instructional design team, and ensure alignment with evolving processes while measuring real