Operations Training Coach — Lead Multi-Unit Excellence

Shake Shack; New York (NY); On-site; USD 78,000 - 130,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

Corporate discounts

Health insurance

Life insurance

Disability insurance

401k with match

Paid time off

Parental leave

Employee assistance

Commuter benefits

FSAs

Growth opportunities

Job summary

Shake Shack is seeking an Operations Training Partner to lead the training and coaching of standards across a territory, focusing on onboarding, new store openings, and manager training with partnerships in field operations. The role requires live in or near NYC with travel to NSOs and ongoing development of trainers to ensure regional self-sufficiency.

Ideal candidates have 3-5 years in hospitality training and 2+ years in management, with strong SOP knowledge, feedback capability, and

Qualifications

• 3-5 years of training/operations experience in hospitality.
• 1-3 years of supervisory experience.
• 1+ years facilitating training in multi-unit hospitality environments.
• 2+ years of management experience in hospitality.

Responsibilities

• Coaches and validates execution of Team Member and Manager training in territory.

Skills

Field team leadership

Training & SOP enforcement

Company standards knowledge

Operations and people development

Feedback to leadership

Facilitation

Organization skills

Job description

Shake Shack is seeking an Operations Training Partner to lead the training and coaching of standards across a territory, focusing on onboarding, new store openings, and manager training with partnerships in field operations. The role requires live in or near NYC with travel to NSOs and ongoing development of trainers to ensure regional self-sufficiency.

Ideal candidates have 3-5 years in hospitality training and 2+ years in management, with strong SOP knowledge, feedback capability, and