Operations Training Partner - NYC

Shake Shack; New York (NY); On-site; USD 78,000 - 130,000; Full time

Benefits offered by this job

Weekly pay bonuses

Meal discounts

Corporate discounts

Medical, Dental, Vision

Life and Disability Insurance

401k with company match

Paid Time Off

Paid Parental Leave

Employee Assistance Program from day 1

Pre-Tax commuter benefits

Development and growth opportunities

Job summary

Shake Shack is seeking an Operations Training Partner to lead training programs and ensure company standards across an assigned territory near NYC. The role focuses on onboarding, new-store openings, and manager training while coordinating with field operations to boost retention and productivity.

Applicants should have 3–5 years in hospitality training, travel up to 14 days for NSOs, and strong facilitation and communication skills to guide Area Directors and restaurant teams.

Qualifications

• 3–5 years of work experience in hospitality training.
• Experience leading a field-based training team.
• Proven ability to develop and implement SOPs.
• Willingness to travel up to 14 days away from home for store openings.
• Strong facilitation and communication skills.
• Ability to provide feedback to operations leadership.

Responsibilities

• Coaches and validates the execution of Team Member and Manager training within an assigned territory.
• Validates and supports LTO training and execution in assigned territory.
• Oversees the execution of Team Member and Manager training within an assigned territory.
• Provides feedback on training materials.
• Facilitates LTO training and execution in assigned territory.
• Sources Trainers and trains NSOs.
• Partners with Area Directors on post-NSO action planning.
• Develops Trainers for area self-sufficiency.

Skills

Team leadership

SOP enforcement

Facilitation

Communication

Organizational skills

Feedback provision

Job description

*Our secret to leading the way in hospitality? We put our people first!*

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands‑on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

The Operations Training Partner leads the training and coaching of company standards and training programs through partnerships with field operations within an assigned territory to increase overall retention and productivity in the Shacks. This role is accountable for Team Member onboarding and training, New Shack Opening planning and training, Manager training program execution, License Shack training support and the implementation of Company directed initiatives within assigned areas/regions.

*Priority candidates live in close proximity to NYC. Must live within 20 miles of an existing Shake Shack location.*

*Job Responsibilities and Duties*

• Coaches and validates the execution of Team Member and Manager training within an assigned territory


• Validates and supports LTO training and execution in assigned territory


• Oversees the execution of Team Member and Manager training within an assigned territory


• Provides feedback on Team Member and Manager training materials


• Facilitates LTO training and execution in assigned territory


• Sources Trainers and executes training for designated NSOs


• Partners with Area Directors on post NSO action planning


• Develops Trainers to ensure Area self sufficiency for growth


• Supports test initiatives and provides feedback to Restaurant Excellence team


• Documents Shack visits and provides feedback on training and operations system execution to Area Directors and Management Teams


• Supports training projects and adheres to timelines


• Partners with Field Ops to support area people planning and Manager development


• Supports license and International training and NSO process in assigned areas

*Knowledge, Skills, Abilities*

• Ability to lead a field based team


• Demonstrates ability to train and enforce SOPs


• Strong knowledge of Company standards and processes


• Passion for operations and people development


• Ability to provide feedback to various levels of operations leadership as appropriate


• Strong facilitation and communication skills


• Strong organization skills

*Travel Requirements*

• Flexibility to travel a minimum of 14 days away from home to lead and support New Store Openings


• Ability to be in the field working side‑by‑side with operations 3-4 per week

*Work Experience*

3-5 years

*Supervisory Experience*

1-3 years

*Related Experience*

1+ years facilitating training in a multi‑unit hospitality environment

2+ years Management experience in the hospitality industry

*Benefits At Shake Shack*

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

• Weekly Pay and Performance bonuses


• Shake Shack Meal Discounts


• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more


• Medical, Dental, and Vision Insurance


• Employer Paid Life and Disability Insurance


• 401k Plan with Company Match


• Paid Time Off


• Paid Parental Leave


• Access to Employee Assistance Program on Day 1


• Pre‑Tax Commuter and Parking Benefits


• Development and Growth Opportunities


• Eligibility criteria applies

*Flexible Spending and Dependent Care Accounts*

• Development and Growth Opportunities


• Eligibility criteria applies

Pay Range - $78,318.00 - $129,888.00

*The salary paid to a successful applicant will depend on the applicant’s experience, qualifications, business needs and resources, and the candidate’s location.

*About Us*

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good".

*Shake Shack is an Equal Opportunity Employer*

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.