Operations Trainer & Onboarding Specialist

Teleperformance; Brownsville (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Teleperformance in Brownsville, TX seeks an onsite Training Coordinator to manage new hire, progression and enhancement training. You will develop and deliver training materials, ensuring confidentiality and security on client projects, while assessing learner performance.

The role requires at least 6 months of training experience, on-site presence in Brownsville, and ability to work a flexible 7 AM–10 PM CST window. Strong organizational and communication skills are essential.

Qualifications

• Must have at least 6 months training experience.
• Must be able to work onsite in Brownsville, TX.
• Must be flexible to work any 8 hours between 7:00 AM–10:00 PM CST.
• Strong organizational and time-management skills.
• Experience in instructional design or curriculum development is a plus.

Responsibilities

• Coordinate new hire, progression and enhancement training.
• Train employees on client projects with emphasis on confidentiality and security.
• Develop training materials and resources for non‑classroom delivery.
• Assess participant and class performance.
• Support client interactions and provide curriculum feedback.

Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open‑Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Education

High school diploma or GED

College degree preferred

Job description

Teleperformance in Brownsville, TX seeks an onsite Training Coordinator to manage new hire, progression and enhancement training. You will develop and deliver training materials, ensuring confidentiality and security on client projects, while assessing learner performance.

The role requires at least 6 months of training experience, on-site presence in Brownsville, and ability to work a flexible 7 AM–10 PM CST window. Strong organizational and communication skills are essential.