Operations Trainer

Kforce Inc; Jacksonville (FL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

HSA

FSA

401(k)

Life, disability & ADD insurance

Paid time off

Job summary

Kforce Inc. in Jacksonville, FL is seeking an Operations Trainer to design, develop, and deliver engaging training programs that support operational excellence and user adoption of business systems.

The ideal candidate will partner with subject matter experts, create instructor-led and e-learning content, facilitate virtual training sessions, and translate complex processes into effective learning solutions. Strong organizational and facilitation skills are essential.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• 3+ years of experience in training, instructional design, learning and development, or operations training.
• Experience creating e-learning content and virtual training programs.
• Strong facilitation, presentation, and communication skills.
• Experience working with Learning Management Systems (LMS) and training platforms.
• Strong project management and organizational skills.
• Ability to manage multiple deadlines in a fast-paced environment.
• Experience documenting processes and creating training materials.

Responsibilities

• Design, develop, and deliver training programs for operational teams and system users.
• Create engaging e-learning modules, job aids, presentations, and training documentation.
• Facilitate live virtual and instructor-led training sessions.
• Partner with subject matter experts to gather knowledge and translate business processes into training materials.
• Develop training content for systems, applications, policies, and operational procedures.
• Support knowledge transfer initiatives and process documentation efforts.
• Manage multiple project-based training initiatives with competing deadlines.
• Evaluate training effectiveness and implement improvements based on feedback.
• Maintain training materials and ensure content remains accurate and current.
• Support system rollouts, process changes, and operational initiatives through training and communication plans.

Skills

Instructional Design

E-Learning Development

Virtual Training Facilitation

Learning Management Systems (LMS)

Training Content Development

Process Documentation

Project Management

Knowledge Transfer

Stakeholder Collaboration

Communication and Presentation Skills

Education

Bachelor's degree or equivalent experience

Tools

Articulate 360

Storyline

LMS platforms

Microsoft Copilot

Teams

Outlook

Microsoft Forms

PowerPoint

Job description

Responsibilities

Kforce has a client that is seeking an Operations Trainer in Jacksonville, FL. Summary: We are seeking an experienced Operations Trainer to design, develop, and deliver engaging training programs that support operational excellence and user adoption of business systems. This role will partner with subject matter experts and business leaders to create instructor-led and e-learning content, facilitate virtual training sessions, and translate complex processes and policies into effective learning solutions. The ideal candidate is highly organized, technically proficient, and experienced in both training delivery and instructional design. Key Responsibilities:

• Design, develop, and deliver training programs for operational teams and system users
• Create engaging e-learning modules, job aids, presentations, and training documentation
• Facilitate live virtual and instructor-led training sessions
• Partner with subject matter experts to gather knowledge and translate business processes into training materials
• Develop training content for systems, applications, policies, and operational procedures
• Support knowledge transfer initiatives and process documentation efforts
• Manage multiple project-based training initiatives with competing deadlines
• Evaluate training effectiveness and implement improvements based on feedback
• Maintain training materials and ensure content remains accurate and current
• Support system rollouts, process changes, and operational initiatives through training and communication plans

Requirements

• Bachelor's degree or equivalent experience preferred
• 3+ years of experience in training, instructional design, learning and development, or operations training
• Experience creating e-learning content and virtual training programs
• Strong facilitation, presentation, and communication skills
• Experience working with Learning Management Systems (LMS) and training platforms
• Strong project management and organizational skills
• Ability to manage multiple deadlines in a fast-paced environment
• Experience documenting processes and creating training materials

Preferred Qualifications

• Experience with Articulate 360 and Storyline
• Experience supporting LMS platforms, business systems, or software applications
• Familiarity with Microsoft Copilot, Teams, Outlook, and Microsoft Forms
• Experience developing PowerPoint-based training materials
• Knowledge of adult learning principles and instructional design methodologies

Key Competencies

• Instructional Design
• E-Learning Development
• Virtual Training Facilitation
• Learning Management Systems (LMS)
• Training Content Development
• Process Documentation
• Project Management
• Knowledge Transfer
• Stakeholder Collaboration
• Communication and Presentation Skills

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.