Operations Technology Trainer (Onsite)

Randstad Digital Americas; Loris (SC); On-site; USD 70,000 - 100,000; Full time

Job summary

Randstad Digital Americas is seeking an Operations Technology Trainer to train warehouse staff on WMS workflows and NetSuite usage, spending most days on the warehouse floor. You will partner with IT, Operations and leadership to improve system utilization and onboarding processes.

The role requires at least 2+ years in logistics, strong communication, and the ability to coach across shifts and locations. This permanent position offers fulltime hours from 9am to 5pm in Loris, SC.

Qualifications

• 2+ years in a warehouse, distribution, or logistics environment.
• Comfortable learning and using multiple business systems - WMS, ERP (NetSuite or similar), and standard IT tools.
• Strong communicator - able to explain systems to non-technical users.
• Patient, approachable coaching on the floor.
• Reliable and self-directed; able to move between shifts and locations as needed.
• Basic computer skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Train new and existing warehouse staff on WMS workflows (receiving, put-away, picking, packing, cycle counts, replenishment).
• Train staff on NetSuite functions relevant to their role (item lookups, inventory transactions, statuses).
• Train staff on other IT systems, tools, and devices used across the operation, including any new systems rolled out.
• Ride along and follow up with forklift, cherry picker, order picker, and reach truck operators to confirm correct system use.
• Spot recurring user errors on the floor, coach in real time, report patterns to IT & DC leadership.
• Build and maintain training materials such as quick reference cards, one-page guides, and short how-to videos.
• Support go-lives for new systems and features; train ahead of launch and support staff on the floor during rollout.
• Answer day-to-
• Track training completion by employee and flag gaps to supervisors.
• Document process failures and system incidents when they occur - what happened, when, who was affected, likely root cause, and steps taken - and report to IT and Operations leadership so the issue can be corrected and prevented.
• Participate in testing, deployments, and change management for system updates.
• Support warehouse and operational process improvements through better and more consistent system use.

Skills

Strong communicator

Patient coaching

Organizational skills

Self-motivated

Team-oriented

Process improvement

Attention to detail

Flexibility

Education

Bachelor's degree

Tools

WMS

ERP (NetSuite)

Job description

Job Summary

The Operations Technology Trainer is a hands-on, floor-based position responsible for training, coaching, and supporting warehouse and operations employees on the systems, technology, equipment, and tools used throughout daily operations. Unlike a traditional desk-based training position, this role spends the majority of the workday on the warehouse floor working directly with forklift operators, order picker operators, reach truck operators, cherry picker operators, and other warehouse personnel. The Trainer ensures employees understand and consistently follow proper system workflows and processes. This position works closely with IT, Operations, and Warehouse Leadership to improve system utilization, reduce errors, accelerate new-hire onboarding, and promote consistent processes across shifts and locations.

location: Loris, South Carolina

job type: Permanent

salary: $70,000 - 100,000 per year

work hours: 9am to 5pm

education: Bachelors

Responsibilities

• Train new and existing warehouse staff on WMS workflows (receiving, put-away, picking, packing, cycle counts, replenishment).
• Train staff on NetSuite functions relevant to their role (item lookups, inventory transactions, statuses).
• Train staff on other IT systems, tools, and devices used across the operation, including any new systems rolled out.
• Ride along and follow up with forklift, cherry picker, order picker, and reach truck operators to confirm correct system use.
• Spot recurring user errors on the floor, coach in real time, document and report patterns back to IT & DC leadership.
• Build and maintain training materials such as quick reference cards, one-page guides, and short how-to videos.
• Support go-lives for new systems and features; train ahead of launch and support staff on the floor during rollout.
• Answer day-to-
• Track training completion by employee and flag gaps to supervisors.
• Document process failures and system incidents when they occur - what happened, when, who was affected, likely root cause, and steps taken - and report to IT and Operations leadership so the issue can be corrected and prevented.
• Participate in testing, deployments, and change management for system updates.
• Support warehouse and operational process improvements through better and more consistent system use.

Qualifications

Requirements

Required Qualifications

• 2+ years in a warehouse, distribution, or logistics environment.
• Comfortable learning and using multiple business systems - WMS, ERP (NetSuite or similar), and standard IT tools and devices.
• Strong communicator - able to explain systems to non-technical users.
• Patient, approachable, and comfortable coaching one-on-one on the floor.
• Reliable and self-directed; able to move between shifts and locations as needed.
• Basic computer skills.
• Strong organizational skills and attention to detail.

Preferred Qualifications

• Direct experience with NetSuite.
• Experience training or leading in a warehouse setting.
• Forklift or powered material-handling equipment experience.
• Experience creating training materials or SOPs.

Technical Skills

Required

• WMS
• ERP
• General IT systems and devices used across the warehouse

Preferred

• Help desk / ticketing tools
• Experience with training tools or an LMS
• Basic reporting or saved searches

Soft Skills

• Strong communication with both technical and non-technical users
• Patient and approachable coaching style
• Strong organizational skills
• Self-motivated and proactive
• Team-oriented mindset
• Strong process improvement mindset
• Strong attention to detail

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.