Operations Technician I

Tierpoint; Liberty Lake (WA); On-site; USD 27,000 - 41,000; Full time

Job summary

TierPoint, LLC. is hiring an Operations Technician I to perform entry-level hardware assembly and testing, cabling, and remote troubleshooting for client environments. This role emphasizes customer service, organization, and ability to work with limited supervision.

The position requires basic technical skills and a strong focus on quality and safety while supporting data center operations. Typical shift is 8:00am–5:00pm, Monday to Friday.

Qualifications

• High School diploma or equivalent required.
• Strong verbal and written communication skills.
• Ability to prioritize and organize multiple tasks.
• Experience in customer service or help desk is a plus.
• Basic technical aptitude for entry-level IT tasks.

Responsibilities

• Assemble/build hardware to meet client/service order specifications.
• Test in-stock hardware to determine functional status.
• Run diagnostic suites on servers.
• Assist in installation, racking, and cabling of equipment.
• Run, terminate, and test cables.
• Provide remote hands and eyes support for customer issues.

Skills

Customer service

Communication

multitasking

Problem solving

Education

High School diploma

Associate degree or equivalent

Tools

MS Office

Job description

Overview

The Operations Technician Irequirebasic technical skills and capabilities. The ability to organize technical tasks, as well as the ability to develop a detail oriented technical problem solving approach. This position requires someone who can identify issues independently and resolve issues with little to no supervision. A strong customer service background and experience dealing with customers is a must. General assignments will include, but are not limited to: entry-level technical tasks, cabinet prep, stock handling, racking servers, cable pulling and termination, cleaning, working around HVAC and electrical equipment and organizational tasks.

Shift will be as follows:

• Monday - Friday, 8:00am - 5:00pm

Responsibilities

• Assemble/build hardware to meet client/service order specifications.
• Test in-stock hardware to determine functional status.
• Run diagnostic suites on servers.
• Assist in the installation, racking, and cabling of equipment.
• Run, terminate, and test cables.
• Demonstrate proficiency with operations applications: e-mail, MS Office, etc.
• Equipment monitoring.
• Provide remote hands and eyes support for customer issues/concerns.
• Hardware setup and troubleshooting skills.
• Ability to react to alarms and escal ate all issues.
• Perform regular facilitysecurity and operational walk-throughs for issue identification, reporting and documentation.
• Be available to work shifts as needed.
• Provides quality internal and external customer service surrounding the Company values.
• Other duties as assigned.

Qualifications

• High School degree
• Adequate professional experience and knowledge to perform Job Responsibilities
• Excellent verbal, written, and interpersonal skills
• Ability to prioritize and organize effectively
• Ability to work on multiple projects simultaneously
• Ability to work both independently and with others
• Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
• Proficiency in using MS Office Suite and Windows-based computer applications

Preferred Experience

• Two years of working experience in a customer service/help desk environment and IT-related certifications
• Associate degree, or equivalent experience
• Prior experience particularly in the data center industry

Pay TransparencyTierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It’s important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.

Pay Range $19.91 - $29.87