Operations Team Leader, Quality

Colonial Group; Oregon; On-site; USD 65,000 - 90,000; Full time

Job summary

Buckland is seeking an Operations Team Leader, Quality to supervise Quality Control Specialists and coordinate documentation for import entries to ensure accuracy of data for US accounts.

You will lead a 5–10 person team, train staff, monitor performance, and drive continuous improvement while working with leadership on policy updates and service enhancements.

Qualifications

• High school diploma or equivalent required; CCS designation preferred.
• Minimum 3 years in customs brokerage or logistics experience.
• Minimum 3 years of experience in quality control.
• Strong verbal and written communication skills; able to interact with CBP and clients.

Responsibilities

• Prepare customs and internal documents; maintain customer product database.
• Classify and research tariffs; respond promptly to queries.
• Act as liaison between CBP and operations; support US accounts.
• Report issues to management; suggest and implement process improvements.
• Attend ongoing training on new customs policies and regulations.
• On-call responsibilities during evenings and weekends.
• Utilize MS Office tools (Excel, Word, Teams, Outlook).
• Identify risks and drive solutions with leadership; foster continuous improvement.
• Lead by example to ensure accountability and a fast-paced, productive team culture.
• Prioritize and manage multiple tasks to meet KPIs and deadlines.
• Provide high-level customer service; mentor and resolve escalations.

Skills

Verbal communication

Written communication

Education

High school diploma or equivalent

Certified Customs Specialist (CCS) Designation

Tools

MS Office

Job description

Buckland is looking for an Operations Team Leader, Quality

What you’ll be doing

This position is responsible for supervision of Quality Control Specialists. This role coordinates and audits documentation on entries, as assigned. This position will be assisting and maintaining the quality and accuracy of import entries. Furthermore, the position handles requests for missing information and ensures that all data is accurate.

What we can offer you

• Competitive salary, benefits package, and matching retirement plan
• A friendly, collaborative work environment
• Opportunities for professional development & ongoing learning
• A chance to be part of a growing organization

You will be responsible for

• Prepare customs, internal documents and maintain customer’s product database.
• Classify and research tariffs and respond promptly to all queries.
• Act as liaison between CBP and operations to maintain service to all US accounts including client information, missing information requests, and reporting custom service needs.
• Report any problems or issues directly to their manager and communicate suggestions for operational improvement and assist in implementation of changes.
• Attend ongoing training to increase knowledge of new customs polices and/or regulations.
• On-call responsibilities (evenings and weekends).
• Above average written and verbal communication skills.
• Showcase your skills with Microsoft utilizing programs such as Excel, Word, Teams, and Outlook.
• Identify potential challenges/risks and solve problems efficiently or work with Leaders for a solution.
• Foster a fast paced culture leading by example in terms of accountability and continuous improvement within the team.
• Effectively prioritize and manage the team multiple and personal tasks to meet KPI's and deadlines.
• To provide the highest level of customer service by leading and mentoring, fostering a positive and productive work environment and resolving escalated issues as needed.

Leadership Responsibilities

• Ability to manage a group of 5 to 10 employees
• Assist with performance evaluations for direct reports
• Assign tasks to team members
• Assists with training and guidance of direct reports
• Monitor work volumes of direct reports
• Supervise team members, conduct team meetings, monitor attendance, and work schedules

What we need from you

• High school diploma or equivalent.
• Certified Customs Specialist (CCS) Designation (must maintain yearly status).
• Minimum 3 years of experience in custom brokerage or logistics experience.
• Minimum 3 years of experience in quality control.
• Intermediate MS Office knowledge.
• Strong verbal and written communication skills.
• Must be legally eligible to work for the Company at all times.
• Valid Passport and ability and desire to occasionally travel if required to other offices locations in CND/USA/MX.