National Account Manager

Buckland; Northern (KY); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Matching retirement plan

Remote work option

Professional development

Job summary

Buckland is seeking a National Account Manager in the United States to manage strategic accounts, augment sales, and build lasting relationships. The role coordinates with internal teams to ensure a smooth client journey and growth opportunities while handling customer concerns and driving loyalty.

The position offers a competitive salary with benefits and a remote work option for applicants not located at a Buckland office, with about 25% travel to client sites or offices as needed.

Qualifications

• 10+ years’ experience within the Customs Brokerage industry.
• 5+ years’ experience managing large and national accounts.
• Proficient in MS Office applications (Excel, Word, PowerPoint, Outlook).
• Excellent problem solving and decision-making skills.
• Strong verbal and written communication skills.
• Must be legally eligible to work in the United States.

Responsibilities

• Serve as a trusted partner managing large company accounts and act as primary contact.
• Coordinate with internal teams to manage the client journey and drive satisfaction.
• Advocate for clients and address concerns to maintain engagement.
• Identify growth opportunities for upselling and cross selling aligned with client needs.
• Travel to meet customers (approximately 25% travel) and report issues to the Director.
• Oversee transitions from Business Development to Operations and optimize CRM processes.

Skills

Account management

Strategic planning

Communication skills

Travel readiness

Education

Bachelor's degree in Business or International Business or similar discipline

Tools

MS Office

Job description

Buckland is looking for National Account Manager

What you’ll be doing

This position is responsible for managing strategic accounts, maximizing all opportunities for sales and growth within the accounts. The National Account Manager will facilitate communication with customers and build long-term relationships to achieve business goals working alongside Sales and Operations.

What we can offer you

• Competitive salary, benefits package and matching retirement plan
• Compensation Range: $90.000 to $110.000 annually (subject to experience)
• A friendly, collaborative work environment
• Opportunities for professional development & ongoing learning
• A chance to be part of a growing organization
• Remote work arrangement available for applicants who are not located at a Buckland office.

You will be responsible for

• Serve as a trusted partner managing large company accounts acting as the primary point of contact, building strong relationships based on trust and reliability to ensure their needs and expectations are consistently met.
• Proactively quarterbacking the client experience by coordinating with internal teams and resources to manage the client journey, ensuring seamless communication and collaboration to drive satisfaction and loyalty.
• Act as the client advocate within the organization, promptly addressing concerns and facilitating problem resolution to maintain high levels of client engagement.
• Shared growth plan to identify and propose growth opportunities for upselling and cross selling that align with client needs and objectives.
• Possess exceptional communication skills for engaging effectively with both internal teams and external stakeholders, demonstrate the ability to work independently, and apply critical thinking to proactively strategize and anticipate future challenges.
• Regularly assess and report on client satisfaction, using insights to continually refine and enhance the client experience by setting goals prior/post client engagement and ensure contracts are negotiated to the correct terms.
• Client servicing: includes visits and/or meetings with customers (25% travel) and reporting of any issues to the Director.
• Acquire in-depth knowledge of customers’ business activities, history, brokerage & logistic rates and analyze the sales data and trends by staying current with Industry news and regulatory changes.
• Oversee TAP monitoring and follow up account assignment.
• Oversee the transition of corporate accounts from Business Development to the Operations.
• Improve department processes and written procedures, with a focus on CRM Automation.
• Co-ordinate projects and participate in RFQ, RFI & RFP.
• Other responsibilities as assigned.

What we need from you

• College/ University Education in Business or International Business or similar discipline.
• (CCS) Customs Certified Specialist Designation and/or (LCB) Licensed Customs Broker is an asset.
• 10+ years’ experience within the Customs Brokerage industry.
• 5+ years’ experience managing large and national accounts.
• Experience managing accounts in Freight, Warehousing, International Trades/Compliance would be an asset.
• Highly proficient in MS Office knowledge in applications including Excel, Word, PowerPoint and MS Outlook.
• Excellent problem solving and decision-making skills
• Strong verbal and written communication skills.
• Must be legally eligible to work for the Company at all times.
• Valid Passport ability to occasionally travel if required to other offices locations in CAD/USA/MEX.