Operations Team Lead: Transportation & Dispatch

Stevens Transport INC.; Dallas (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Stevens Transport INC. in Dallas, TX seeks an Operations Team Lead to bridge frontline staff and management. You will provide daily leadership, coordinate workflows, and resolve operational disruptions to ensure timely transportation services.

Responsibilities include guiding dispatch, customer service, driver management, shipment tracking, and load planning, with a focus on continuity during peak periods. The role requires a hands-on leader who can mentor staff and improve processes.

Qualifications

• High School Diploma or GED required; related experience preferred.
• Preferred: Associate's or Bachelor's degree in related field.
• 2–4 years in transportation, logistics, or fleet operations.

Responsibilities

• Provide guidance and daily support to team members.
• Balance workload and assign tasks.
• Coach and mentor employees; escalate conduct concerns.
• Monitor transportation operations and resolve disruptions.
• Support load planning, capacity management, and dispatch.
• Serve as escalation point for service-related issues.
• Generate operational and ad hoc reporting.
• Cover frontline positions as needed.

Skills

Team Leadership

Coaching

Conflict Resolution

Collaboration

Transportation Operations

Dispatch Operations

Shipment Visibility

Capacity Planning

Route Planning

Load Management

Microsoft Excel

AS400

Reporting & Analytics

Transportation Management Systems

Critical Thinking

Problem Solving

Decision Making

Customer Service

Relationship Building

Communication

Work Experience in Transportation

Education

High School Diploma or GED

Associate's or Bachelor's degree

Tools

AS400

Microsoft Excel

Job description

Stevens Transport INC. in Dallas, TX seeks an Operations Team Lead to bridge frontline staff and management. You will provide daily leadership, coordinate workflows, and resolve operational disruptions to ensure timely transportation services.

Responsibilities include guiding dispatch, customer service, driver management, shipment tracking, and load planning, with a focus on continuity during peak periods. The role requires a hands-on leader who can mentor staff and improve processes.