Operations Consultant - Global Payment Operations

Bank of America; Newark (DE); On-site; USD 70,000 - 95,000; Full time

Job summary

Bank of America in Newark, Delaware is seeking an experienced operations accounting professional to handle day‑to‑day resolution of complex problems and oversee the execution of intricate transactions for a single site. You will advise on the design, development, and implementation of products and systems within an operations framework.

The role demands strong debits/credits knowledge, solid analytical skills, and the ability to lead projects while maintaining strict control standards.

Qualifications

• Minimum of 3 years of operational accounting experience with knowledge of policy and regulations.
• Thorough understanding of debits and credits and general ledger processes.
• Excellent problem solving, communication, and detail orientation.
• Ability to multi-task and adapt to change in a team environment.
• Proficient MS Excel skills and ability to work with multiple systems.

Responsibilities

• Role supports the GPO Reconciliation COE accounting control team.
• Oversee general ledger and bank operating accounts with adherence to policies.
• Follow procedures while using multiple systems and tools.
• Act as a subject-matter expert on debits, credits, and source codes.
• Advise on design, development, and implementation of complex operations projects.
• Lead projects and activities of a team on special initiatives.
• Provide technical guidance related to the business unit's operations processes.

Skills

Analytical Thinking

Problem Solving

Attention to Detail

Oral Communications

Written Communications

Collaboration

Decision Making

MS Excel

Client Focus

Adaptability

Teamwork

Leadership

Tools

Recon Plus

PIX

eLedger

FDES

BOSS

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in‑office culture that supports collaboration, engagement, and career development. Our approach includes clear in‑office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site/business unit or smaller business unit(s). Key responsibilities include strategically advising upon the design, development, and implementation of products, systems, and services using discretion within the project management methodologies.

Responsibilities:

• Role supports the GPO Reconciliation COE specifically the accounting control team
• Responsible for oversight and initiatives related to the line of business owned general ledger and bank operating accounts.
• Ensures adherence with various enterprise policies, standards and controls to include Account Reconciliation, Global Bank Account, and Process Management
• Follows established procedures & guidelines while utilizing multiple systems & tools.
• Considered a subject matter expert in General Ledger debits, credits and source codes to aid in interpreting and understanding the inner workings of the account
• Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment
• Advises on projects and directs activities of a team related to special initiatives
• Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function
• Consults on present‑state, develops alternative future‑state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control
• Identifies and recommends responsibilities and accountabilities for key programs/projects

Required Qualifications:

• Minimum of 3 years of operational accounting experience along with working knowledge of processes to include applicable policies and regulations
• Previous experience with general ledger
• Thorough understanding of debits and credits
• Ability to multi-task and meet specific performance goals
• Excellent problem solving skills
• Detailed oriented, self‑motivated, assertive
• Demonstrates ability to work flexible schedules and adapt quickly to change
• Demonstrates leadership skills consistently
• Must possess excellent verbal and written communication skills
• Work well in a team environment as well as independently
• Excellent research, analytical & decision making skills
• Proficient skills utilizing MS Excel

Desired Qualifications:

• Experience with various systems which may include: Recon Plus, PIX, eLedger, FDES, BOSS, Content Navigator, MSS, BFT, Cashpro and TSYS

Skills:

• Customer and Client Focus
• Problem Solving
• Risk Management
• Adaptability
• Attention to Detail
• Collaboration
• Critical Thinking
• Issue Management
• Analytical Thinking
• Decision Making
• Oral Communications
• Presentation Skills

Shift: 1st shift (United States of America)

Hours Per Week: 40