Sr Group Operations Manager

Bank of America

Chandler (AZ)

On-site

USD 120,000 - 160,000

Full time

7 days ago

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Benefits offered by this job

In-office culture

Job summary

Bank of America is seeking a seasoned operations leader to drive cross-functional process optimization and staffing strategy across a site/region. You will identify opportunities to improve efficiency, coordinate initiatives, and present strategic recommendations to executives.

Responsibilities include budget oversight, forecasting, and ensuring adherence to policy while promoting an inclusive workplace and strong stakeholder collaboration.

Qualifications

Experience leading operations and process improvement initiatives.
Strong ability to analyze procedures and optimize performance.
Experience coordinating cross-functional teams and stakeholders.

Responsibilities

Oversees the forecasting and staffing levels and capacities, provides effective coaching, and shares constructive feedback to drive Operational Excellence
Leads and ensures teams adhere to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
Provides strategic guidance to develop and analyze procedures to enhance unit and/or product-related activities while overseeing budget and expense management, reporting, and forecasting for designated areas
Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness
Aligns bank priorities and strategies to employee metrics and goals and provides interventions as needed to recognize, encourage, and improve team performance to support an inclusive work environment

Skills

Strategic Portfolio Management

Project Management

Change Management

Initiative Management

Strategic Planning

People Management

Employee Engagement

Operational Excellence

Capacity Planning

Agile Project Management

Digital Transformation

Collaboration

Controls Management

Issue Management

Problem Solving

Process Management

Process Performance Measurement

Written Communications

Active Listening

Drives Engagement

Prioritization

Process Design

Process Mapping

Key Performance Indicators

Customer Service Management

Regulatory Compliance

Risk Management

Stakeholder Management

Talent Development

Business Operations Management

Customer and Client Focus

Decision Making

Relationship Building

Business Process Analysis

Career Path Design

Organizational Effectiveness

Strategic Thinking

Strategy Planning and Development

Education

Bachelor's degree or equivalent

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for leading multiple major operations segment for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and identifying and implementing opportunities to improve process performance and operating efficiency. Job expectations include coordinating activities and processes across operations segments.

Support overarching strategy for DROM New capabilities / Process Optimization
Articulate how we bring digitization across Global Ops & the business value of simple, consistent, shared horizontal components
Challenge SMEs on alternate solutions and approach for building solutions
Manage Tech/Ops Steering Committee workgroups aligning efforts and strategy to influence change
Responsible for product & capability pitch books
Deliver executive presentations and the ability to effectively interact with a diverse set of stakeholders
Collaborate with Technology, Operations & Stakeholders to identify opportunities & influence change with credibility and impact, removing roadblocks
Meet aggressive deadlines while managing multiple responsibilities, changing deadlines, and competing priorities

Responsibilities

Oversees the forecasting and staffing levels and capacities, provides effective coaching, and shares constructive feedback to drive Operational Excellence
Leads and ensures teams adhere to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
Provides strategic guidance to develop and analyze procedures to enhance unit and/or product-related activities while overseeing budget and expense management, reporting, and forecasting for designated areas
Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness
Aligns bank priorities and strategies to employee metrics and goals and provides interventions as needed to recognize, encourage, and improve team performance to support an inclusive work environment

Managerial Responsibilities

Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, elevate and debate issues.
People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Skills