Operations Team Lead

Iron Mountain Incorporated; Wind Gap (PA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

401(k) with match

Paid time off

Tuition reimbursement

Stock purchase program

Job summary

Iron Mountain Incorporated is seeking an Operations Team Lead to manage daily warehouse and logistics operations at our facility. You will lead the team to ensure accurate inventory, efficient shipment processing, and adherence to safety and quality standards.

The role requires hands-on leadership, experience with WMS, and strong communication to drive productivity and customer satisfaction within a fast-paced environment.

Qualifications

• 1–2 years of proven leadership experience in warehouse/logistics.
• Strong knowledge of Warehouse Management Systems (WMS) and daily KPI management.
• Proven ability to lead, coach, and develop a productive team.

Responsibilities

• Lead daily operational flow by overseeing inbound/outbound shipments and inventory.
• Collaborate with the Operations Supervisor to train staff and foster positive relations.
• Mentor the team, monitor KPIs, and prepare detailed reports for decision-making.

Skills

Leadership

Conflict resolution

Training & mentoring

Tools

Warehouse Management System (WMS)

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect our data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a skilled Operations Team Lead to join our Warehouse & Logistics team. This critical role involves managing the daily operations of the Logistics Center in a cost-effective way, ensuring both internal and external customer needs are met. The ideal candidate will be a leader who fosters a productive and efficient environment, directly contributing to our ability to satisfy customer demands.

What You’ll Do (Responsibilities)

In this role, you will:

• Lead daily operational flow by overseeing incoming and outgoing shipments, meticulously organizing merchandise, and maintaining accurate warehouse inventory.
• Collaborate with team members and the Operations Supervisor to foster positive employee relations, provide comprehensive training, and ...
• Ensure productivity, quality, and compliance by providing mentorship, monitoring team performance against Key Performance Indicators (KPIs), and preparing detailed operational reports to inform decision-making.

What You’ll Bring (Skills & Qualifications)

The ideal candidate will have:

• Minimum of 1–2 years of proven leadership experience within a warehouse or logistics environment, specifically in fulfillment or e-commerce operations.
• Strong knowledge of Warehouse Management Systems (WMS) and skills in monitoring daily production goals and dynamically adjusting strategies to meet KPIs.
• Proven ability in conflict resolution and expertly managing team dynamics to foster a productive, efficient, and cohesive work environment.

Physical requirements to lift at least 40 lbs, with frequent walking, carrying, reaching, standing, and stooping as required for the role.

Note: After an offer is accepted, all selected applicants must successfully complete a background check and drug screening.

What We Offer (Benefits)

• Rate: $26-28 per hour.
• Schedule: Sunday- Wednesday 7:00 am-5:30 pm
• Competitive Compensation and Benefits aligned with your experience.
• Full Health and Dental Benefits starting on the first day of employment.
• Paid Time Off: Two Weeks Paid Vacation, Seven Paid Holidays, plus Sick Pay.
• Financial Wellness: 401(k) with Company Match and an Employee Stock Purchase Program.
• Professional Growth: Opportunities for continuous learning and professional growth, including Tuition Reimbursement.

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries.

We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts.

Take a look at our history here.

Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail].

See the Supplement to learn more about Equal Employment Opportunity.