Operations Team Lead (Wed-Sat)(4:30pm-3:00am)

10100 Iron Mountain Information Management, LLC; Wind Gap (PA); On-site; USD 36,000 - 37,000; Full time

Job summary

Iron Mountain Incorporated in Wind Gap, PA is seeking an Operations Team Lead to drive the daily, cost-efficient operations of our logistics center. You will mentor team members, manage shipments, optimize schedules, and ensure safety and quality standards while meeting internal and external customer needs.

The role requires strong leadership, experience with warehouse management systems, and the ability to analyze KPIs.

Qualifications

• Proven leadership experience in warehouse or logistics environments.
• Experience using Warehouse Management Systems (WMS) to optimize operations.
• Strong ability to resolve workplace conflicts and manage team dynamics.
• Ability to monitor KPIs and adjust production plans accordingly.
• Physical ability to lift 40 lbs and perform related duties.

Responsibilities

• Mentor and train team members to maintain productivity, safety, and quality standards.
• Oversee inbound/outbound shipments and maintain accurate warehouse inventory.
• Develop and implement production schedules aligning with resources and deadlines.
• Monitor performance and prepare reports for management to drive improvements.
• Foster open communication and address issues with supervisory escalation when needed.

Skills

Warehouse leadership

Conflict resolution

Data-driven mindset

Physical dexterity

Team mentorship

Tools

WMS

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Operations Team Lead

We are seeking a proactive and skilled Operations Team Lead to join our team in Windgap, PA. In this pivotal role, you'll be instrumental in ensuring the smooth and cost-effective daily operations of our Logistics Center. You'll lead by example, fostering a productive and efficient environment while directly impacting our ability to meet both internal and external customer needs. This is an exciting opportunity for someone with strong leadership abilities and a passion for operational excellence to contribute to a company with a history of reinvention and growth.

Location - Wind Gap, PA

Schedule: Wednesday-Saturday 4:30pm-3am

Compensation - $26-27 per hour

Responsibilities

• Mentor and Train Team Members: Provide comprehensive training, ongoing mentorship, and constructive performance feedback to a diverse team, ensuring high levels of productivity, efficiency, and adherence to safety and quality standards.
• Manage Operational Flow: Oversee the efficient management of incoming and outgoing shipments, meticulous organization of merchandise, and maintenance of accurate warehouse inventory.
• Optimize Production Schedules: Develop and implement effective production schedules, strategically allocating resources to ensure the timely completion of all job assignments.
• Monitor and Report Performance: Continuously track operational activities and prepare detailed reports for designated personnel to facilitate informed decision-making and continuous improvement.
• Foster Positive Employee Relations: Act as a key point of contact for team members, escalating issues to the Supervisor when necessary and actively promoting open and inclusive communication across all levels of the organization.

Qualifications

• Experience in Warehouse Leadership: A minimum of 1-2 years of proven leadership experience within a warehouse or logistics environment, specifically in fulfillment or e-commerce operations.
• WMS Proficiency: Demonstrated experience in utilizing Warehouse Management Systems (WMS) to manage and optimize logistics operations.
• Strong Conflict Resolution Skills: Proven ability to effectively resolve workplace conflicts and expertly manage team dynamics.
• Data-Driven Mindset: Experience monitoring daily production goals and dynamically adjusting strategies to meet key performance indicators (KPIs).
• Physical Dexterity: Ability to lift at least 40 lbs, with frequent walking, carrying, reaching, standing, and stooping as required for the role.

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.