Assistant Operations Manager

Woodhouse Spas; Midland (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Bonus based on performance

Competitive salary

Job summary

The Woodhouse Spas Corporation is seeking an energetic Assistant Operations Manager to lead front-of-house operations in a high-touch hospitality setting. You will drive daily floor leadership, manage schedules, and ensure a flawless guest journey from arrival to departure.

You will also oversee inventory, payroll-related tasks, and team coaching, while optimizing reservations and provider availability to boost retail and rebooking performance.

Qualifications

• 2-3+ years of retail, premium hospitality, or client services management experience.
• Leaders Eat Last mentality; lead by example and step in when needed.
• High emotional resilience with calm, authoritative presence under pressure.
• Availability to work weekends and evenings (Tue-Sat) and select holidays.
• Proficiency with modern cloud-based scheduling software, POS systems, and Google Workspace/Microsoft Office.

Responsibilities

• Lead daily team huddles and maintain an on-floor presence as Manager on Duty.
• Manage inventory counts, receipts, and stock levels for retail and professional supplies.
• Support payroll processes, time-clock corrections, and track sales metrics.
• Mentor staff with real-time feedback on guest service language and checkout execution.
• Monitor reservations and scheduling to maximize provider availability and bookings.
• Handle real-time issues and schedule changes to protect premium client experience.
• Oversee labor efficiency and protect profit margins without compromising standards.

Skills

Retail management

Hospitality management

Leadership

Team coaching

Operations oversight

Problem solving under pressure

Tools

POS systems

Scheduling software

Google Workspace

Microsoft Office

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• Bonus based on performance
• Competitive salary

About Us:

We operate an elite, upscale boutique wellness and luxury service environment dedicated to an exceptional guest experience. Our brand delivers a highly curated, premium journey for our guests. As we prepare to scale our operations, we are seeking a high-grit, service-driven Assistant Operations Manager to serve as the heartbeat of our daily guest operations and lead our front-of-house team.

The Position:

We are not looking for a back-office administrator who prefers to manage from a laptop. We are looking for a vibrant, charismatic, "boots on the ground" leader who thrives in a dynamic, high-touch hospitality environment.

Core Responsibilities:

• Live Floor Leadership & Management: Lead inspiring daily team huddles, maintain an active floor presence, and serve as the daily Manager on Duty—overseeing daily operations, managing call-outs, and covering or coordinating schedules as needed to ensure a flawless, high-end client journey from arrival to departure.
• Inventory & Supply Chain Management: Conduct regular inventory counts, receive and log incoming shipments into the system, and manage supply ordering to maintain optimal stock levels for both retail products and professional supplies.
• Administrative & Payroll Operations: Support daily operational projects, including managing time clock corrections, tracking sales metrics for payroll processing, and monitoring vendor incentive programs.
• Team Coaching & Motivation: Actively mentor and develop the team by providing real-time feedback on luxury verbiage, phone scripting, upgrade targets, and checkout execution.
• Revenue & Schedule Optimization: Monitor reservation/booking software daily to close schedule gaps, maximize provider availability, and drive retail attachment and appointment rebooking rates.
• Operational Grit: Serve as the first point of contact for real-time problem-solving, gracefully handling client issues, unexpected schedule changes, and immediate floor adjustments.
• Labor Efficiency: Monitor daily business volume and proactively manage client service team schedules to protect profit margins without sacrificing premium brand standards.

What We Are Looking For:

• Experience: 2-3+ years of retail, premium hospitality, or client services management experience (experience in luxury hotels, premium boutique fitness, or high-end clinics, is highly preferred).
• The "Leaders Eat Last" Mentality: You lead by example. You are entirely willing to jump in where needed, or cover a shift when your team needs backup.
• Emotional Resilience: High level of grit and a calm, authoritative composure under pressure. You view unscripted operational chaos or difficult client situations as puzzles to solve, not stressors.
• Schedule Commitment: Availability to work weekends and evenings (Tuesday- Saturday) and select holiday weekends.
• Tech Savvy: Proficiency with modern cloud-based scheduling software, POS systems, and Google Workspace/Microsoft Office.

Benefits & Perks:

• Competitive base pay with a clear path to growth.
• Paid time off.
• Health and life insurance.
• Performance bonuses tied directly to spa performance.
• Complimentary services and generous discounts.
• A beautiful, calm, and upscale working environment.
• Clear organizational boundaries: You own the day-to-day operations and the client services team, while our Spa Director handles provider technical standards and backend logistics.