Operations & Talent Development Manager

Galicia Group; San Diego (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Rooter Solutions is seeking an experienced Operations & Talent Development Manager to join our San Diego leadership team. This role focuses on building high-performing teams, developing people, and driving operational performance in a fast-paced home-services operation.

We are looking for a proven leader who understands that great operations begin with great people, hiring the right talent, developing them, establishing clear expectations, and measuring performance.

Qualifications

• Significant management or senior leadership experience.
• Proven track record of building and developing successful teams.
• Strong recruiting and talent development abilities.
• Excellent communication, coaching, and leadership skills.

Responsibilities

• Recruit and help build a high-performing team of service professionals.
• Develop, coach, and mentor technicians and other team members.
• Help drive revenue growth, productivity, and operational performance.
• Monitor KPIs and identify opportunities for improvement.
• Coach team members on sales, customer service, communication, and performance.
• Establish and maintain high standards of accountability.
• Help improve operational systems, processes, and workflows.
• Identify staffing needs and develop strategies to attract and retain top talent.
• Work closely with company leadership on growth initiatives and performance goals.
• Help develop future leaders within the organization.
• Maintain an exceptional customer experience while supporting profitable growth.
• Bring solutions, ideas, and ownership to the organization.

Skills

Leadership

Talent development

Coaching

Sales knowledge

Performance management

Communication

Accountability

Problem solving

Job description

Operations & Talent Development Manager

Location: San Diego, CA | Full-Time | On-Site
Compensation: $120,000–$150,000 annually, based on experience

Rooter Solutions is seeking an experienced Operations & Talent Development Manager to join our San Diego leadership team.

We are looking for a proven leader who knows how to build strong teams, develop people, improve performance, and help drive the continued growth of a fast-paced home-services operation.

This is not a traditional recruiting or HR position. We are looking for someone who understands that great operations begin with great people, hiring the right talent, developing them, establishing clear expectations, measuring performance, and creating a culture of accountability.

What You'll Do

• Recruit and help build a high-performing team of service professionals
• Develop, coach, and mentor technicians and other team members
• Help drive revenue growth, productivity, and operational performance
• Monitor key performance indicators and identify opportunities for improvement
• Coach team members on sales, customer service, communication, and performance
• Establish and maintain high standards of accountability
• Help improve operational systems, processes, and workflows
• Identify staffing needs and develop strategies to attract and retain top talent
• Work closely with company leadership on growth initiatives and performance goals
• Help develop future leaders within the organization
• Maintain an exceptional customer experience while supporting profitable growth
• Bring solutions, ideas, and a strong sense of ownership to the organization

Who We're Looking For

The ideal candidate is an experienced leader who is comfortable working in a results-driven environment and knows how to get the best out of people.

You should have:

• Significant management or senior leadership experience
• A proven track record of building and developing successful teams
• Strong understanding of sales, operations, and performance management
• Experience managing KPIs and holding teams accountable to measurable goals
• Strong recruiting and talent-development abilities
• Excellent communication, coaching, and leadership skills
• The ability to identify problems quickly and implement solutions
• A strong sense of ownership and personal accountability
• The ability to operate effectively in a fast-growing entrepreneurial environment

Management experience within plumbing, HVAC, electrical, or another residential home-service business is strongly preferred.

About Rooter Solutions

Rooter Solutions is a growing plumbing and drain-service company built around exceptional customer service, strong leadership, and developing great people.

As we continue to grow, we're investing in experienced leaders who can strengthen our teams today and take on greater responsibility as the company expands.

For the right person, this position offers significant opportunity for professional growth and advancement within the organization.