Channel Leader - Inland Empire

Rooter Hero Plumbing & Air; San Bernardino (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Company vehicle

Uniforms provided

Tools provided

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Profit-sharing

Paid vacation

Holidays

Job summary

Rooter Hero Plumbing & Air is seeking a Channel Leader to guide and develop a team of plumbing and drain service technicians in the Inland Empire. The role focuses on hands-on leadership, field coaching, and in‑customer engagement to drive growth and profitability.

You will train technicians, meet aggressive sales targets, ensure service quality and compliance, and collaborate with branch leadership. A driver’s license and California license eligibility are required.

Qualifications

• 2+ years of sales leadership or field management in plumbing, HVAC, or home services.
• Proven ability to coach, train, and lead sales or service teams.
• Strong interpersonal and communication skills with a customer-first approach.
• California Home Improvement Sales License preferred or able to obtain.

Responsibilities

• Visit and engage 3–5 clients daily to generate new sales and follow up on estimates.
• Train and coach service technicians weekly to improve sales techniques and service quality.
• Maintain high levels of customer satisfaction and professionalism.
• Present proposals and pricing to ensure proper gross profit.
• Monitor technician performance and enforce weekly/monthly sales standards.
• Ensure permits are pulled and inspections scheduled for relevant jobs.
• Conduct weekly sales and team meetings to review performance.
• Assist Quality Control with site visits and customer complaint resolution.
• Maintain accurate daily/weekly reports for the Operations Manager.
• Promote Rooter Hero’s culture of excellence and uphold company values.

Skills

Sales leadership

Field management

Coaching

Customer-first

Driver's license

Job description

Rooter Hero Plumbing & Air is seeking a motivated and driven Channel Leader to lead and develop a team of plumbing and drain service technicians in our Inland Empire branch. This role is designed for a results-oriented professional who thrives in a fast-paced environment, values customer satisfaction, and can inspire a team to consistently meet and exceed performance goals.

As a Channel Leader, you’ll generate profitable revenue through hands‑on leadership, technician coaching, and in‑field customer engagement. You’ll play a critical role in driving growth, ensuring compliance, and maintaining Rooter Hero’s industry‑leading standards of service and professionalism.

Responsibilities

Visit and engage 3–5 clients daily to generate new sales and follow up on open estimates.

Train and coach service technicians weekly to improve sales techniques and service quality.

Maintain high levels of customer satisfaction and professionalism.

Present proposals and solutions based on pricing formulas to ensure proper gross profit.

Monitor technician performance and hold the team accountable to minimum weekly and monthly sales standards.

Ensure permits are pulled and inspections are scheduled for all relevant jobs.

Conduct weekly sales and team meetings to review performance and recognize top achievers.

Assist Quality Control with job‑site visits and customer complaint resolution.

Maintain accurate daily and weekly reports for the Operations Manager.

Promote Rooter Hero’s culture of excellence and uphold company values at all times.

Requirements

Minimum 2+ years of sales leadership or field management experience in plumbing, HVAC, or related home services.

Proven ability to coach, train, and lead sales or service teams.

Strong interpersonal and communication skills with a customer-first approach.

Valid driver’s license and clean driving record.

Plumbing knowledge and ability to obtain a California Home Improvement Sales License.

Comfortable working in the field and performing light physical duties as needed (driving, site visits, inspections).

Strong problem-solving and decision-making skills under pressure.

Availability to attend weekly sales, branch, and corporate meetings.

Performance Expectations

Maintain personal sales of at least $200,000 per month.

Ensure technician teams meet minimum standards of $35,000 monthly per service truck.

Achieve team conversion rates above 85% and maintain recall rates below 10%.

Limit customer complaints to fewer than four per month, resolving all promptly and professionally.

Competitive base pay + high commission structure.

401(k) with company match.

Medical, dental, and vision insurance.

Paid vacation, holidays, and ongoing paid training.

Profit‑sharing opportunities.

Career advancement within Rooter Hero’s leadership structure.

Recognition and rewards programs.

Company vehicle, uniforms, and tools provided.

Supportive, high‑performing team culture.