Operations & Systems Lead — HRIS & CRM

The Chronicle Of Higher Education, Inc.; Portland (OR); Hybrid; USD 62,900 - 85,100; Full time

Job summary

The Chronicle of Higher Education, Inc. is seeking a Business Systems & Operations Specialist to coordinate and optimize GSEC's business systems, including HRIS (Workday) and CRM (Salesforce). The role focuses on data integrity, process improvements, and training across HR, IT, and academic teams.

You will translate business needs into effective technical solutions, manage projects, and support system upgrades while maintaining strong stakeholder relationships to advance the school's mission.

Qualifications

• Bachelor's degree or higher required; 3+ years in data management or enterprise systems.
• Experience with HRIS/CRM platforms and reporting tools.
• Ability to translate business needs into technical solutions and provide user training.

Responsibilities

• Coordinate HRIS (Workday) and CRM (Salesforce) integrations and data workflows.
• Maintain data integrity and run regular system audits.
• Develop user procedures and deliver technology training workshops.

Skills

Workday HRIS

Salesforce CRM

Data analysis

Project coordination

User training

Education

Bachelor's degree

Two years college or equivalent

Tools

Entrinsik Informer

FormAssembly

Salesforce

Workday

Excel

Google Workspace

Job description

The Chronicle of Higher Education, Inc. is seeking a Business Systems & Operations Specialist to coordinate and optimize GSEC's business systems, including HRIS (Workday) and CRM (Salesforce). The role focuses on data integrity, process improvements, and training across HR, IT, and academic teams.

You will translate business needs into effective technical solutions, manage projects, and support system upgrades while maintaining strong stakeholder relationships to advance the school's mission.