Operations Systems & Knowledge Architect

Sonny's BBQ; Winter Park (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Sonny's BBQ is seeking an Operations Systems & Knowledge Manager to translate restaurant operations into scalable, usable systems. The role focuses on building practical tools while representing operations externally, ensuring content governance and accuracy across menus and back-office data.

You will partner with marketing and the culinary team, owning content quality and cross-functional collaboration to scale Sonny's brand and processes across the restaurant system.

Qualifications

• Bachelor’s degree in Hospitality Management, Business, or related field.
• Experience building documentation, tools, or knowledge systems from scratch.
• Comfort representing a function cross-functionally, including with marketing or creative teams.
• Hands-on restaurant or multi-unit operations experience preferred.
• Culinary or food-knowledge exposure preferred.
• Experience with Microsoft Office Suite.

Responsibilities

• Capture how our restaurants run, pulling knowledge from the people and processes that hold it today.
• Inventory, clean up, and consolidate operational content to one trusted source of truth per topic; design the taxonomy, templates, and naming standards that keep it consistent.
• Establish and maintain governance: assign an owner and review cadence to every piece of content so it stays current and trusted.
• Build the decision guides that take a manager from a problem to the cause and the fix, grounded in Sonny's menu.
• Build the daily operations and money/cost tools managers use (line checks, logs, handoffs, sales reconciliation, inventory, invoice, and P&L aids)
• Define an owner and review cadence per tool so nothing goes stale
• Maintain the back-Office database, including menu item links and recipe updates.
• Keep recipe, menu, and operations database software accurate, current, and organized.
• Partner with the Director and IT on operational systems and data accuracy.
• Own the operations relationship with marketing as partner and point of contact.
• Serve as the on-site operations presence for commercial shoots, ensuring what is shown reflects how the food and the restaurants really work.
• Represent operations in cross-functional work so the operational reality is reflected.
• Collaborate with the chef and culinary team so recipes, methods, and food knowledge is captured accurately and represented well.

Skills

Systems thinking

Brand knowledge

Communication

Project management

Cross-functional

Restaurant operations

Documentation

Education

Bachelor's degree in Hospitality Management

Business or related field

Tools

Microsoft Office

Job description

Sonny's BBQ is seeking an Operations Systems & Knowledge Manager to translate restaurant operations into scalable, usable systems. The role focuses on building practical tools while representing operations externally, ensuring content governance and accuracy across menus and back-office data.

You will partner with marketing and the culinary team, owning content quality and cross-functional collaboration to scale Sonny's brand and processes across the restaurant system.