Operations System Engineer - ITS4

Minnesota IT Services; Saint Paul (MN); Hybrid; USD 79,000 - 130,000; Full time

Job summary

Minnesota IT Services (MNIT) seeks an Operations System Engineer to support the Department of Revenue's enterprise systems. You will manage servers/workstations, install and configure systems, and coordinate upgrades while delivering training and guidance to staff.

The role requires strong documentation and communication skills, with a focus on secure, reliable IT services. Hybrid work with on-site duties at 600 Robert St. N., St. Paul.

Qualifications

• Minimum of four (4) years of IT-related experience in supporting and implementing enterprise server or hosted solutions.
• Experience installing, configuring, maintaining, and troubleshooting Windows server environments.
• Knowledge of Active Directory and Group Policy to view policies and coordinate changes.
• Experience supporting vendor-hosted or COTS applications and coordinating upgrades/incidents.
• Expert knowledge of requesting, implementing and maintaining security certificates.
• Ability to document resolutions and communicate them clearly.
• Strong communication and customer-service orientation.

Responsibilities

• Provide support for MNIT Operations Group at the Department of Revenue.
• Maintain and operate servers, workstations, and Operations systems.
• Configure, deploy, and support Revenue-specific technology solutions.
• Train and guide other technical staff; participate in enterprise projects.
• Collaborate with MNIT Enterprise teams to resolve complex issues affecting Operations.

Skills

Windows Server

Active Directory

Vendor-hosted apps

Security certificates

Documentation

Communication

Customer focus

Tools

Azure

VMware

Job description

• Telework Eligible: Yes
• Education Verification

Working Title: Operations System Engineer

Job Class: Information Technology Specialist 4

Agency: Minnesota IT Services

• Job ID: 97218
• Location: St. Paul
• Telework Eligible: Yes
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 10/15/2026
• Closing Date:10/22/2026
• Hiring Agency/Seniority Unit: Minnesota IT Services
• Division/Unit: Department of Revenue (DOR)
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $37.72 - $62.21 / hourly; $78,759 - $129,894 / annually
• Job Class Option: Systems Software
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Exempt - Professional
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,800+ professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at the Minnesota Department of Revenue (DOR). MNIT DOR helps manage the state’s revenue collection systems and administers state tax laws. The team is responsible for powering technology that collects over $30 billion annually.

As the Operations System Engineer you will provide support for the MNIT Operations Group at the Department of Revenue. This includes expert knowledge in maintaining the systems and applications supported by the Operations group. This position will utilize their knowledge of servers and workstations, and management, configuration and support of the Operations systems and applications as well has work to introduce new solutions that are specific to Revenue’s needs that the MNIT Operations team will support. This position will provide training, and technical guidance to other technical staff. This position will participate in enterprise-wide projects to plan, design, test, and deploy new technology. This position will be responsible for communicating and working with various MNIT Enterprise teams in the analysis and resolution of the most complex issues impacting Operations systems and services as well as issues impacting Revenue.

This position requires an employee to work onsite at 600 Robert St. N., St. Paul, Minnesota at least 50% of the time, with limited telework available. Telework eligibility depends on residence:

Telework Eligibility

• Candidates living in Minnesota or within 50 miles of the worksite in a bordering state (Iowa, North Dakota, South Dakota, and Wisconsin) may telework up to 50%.
• Minnesota residents living more than 50 miles from the worksite may be eligible to telework more than 50%.
• Candidates living 50 miles or more from the worksite in a bordering state may work onsite 100% or may be telework eligible if relocating within 50 miles.

Minimum Qualifications

To qualify, candidates must clearly show all of the following qualifications in their resume. Resume tips available here:

• Position requires a minimum of four (4) years of IT related experience in supporting and implementing enterprise server or vendor/hosted solutions.
• Experience must include:

• Installing, configuring, maintaining, and troubleshooting Windows server environments that support line-of-business or COTS applications
• Knowledge of Microsoft Active Directory and Group Policy sufficient to view applied policies, recognize when a policy may impact a supported system, and work with MNIT Enterprise to request, explain, and validate needed changes
• Experience supporting vendor-hosted or COTS applications, including vendor coordination for upgrades, certificates, and incidents.
• Expert knowledge of requesting, implementing and maintaining security certificates
• Ability to document resolutions to problems and communicate resolutions to others is required for this position.
• Demonstrated ability to communicate clearly and effectively in a manner that facilitates mutual understanding.
• Customer-focused approach grounded in active listening, empathy, and solution-oriented problem-solving to deliver positive user experiences.

Education in Information Technology (IT) or an IT related field may substitute for experience as follows: a master’s degree for eighteen (18) months of experience; a bachelor’s degree for one (1) year; and an associate’s degree for six (6) months.

Preferred Qualifications

• Knowledge and experience installing, supporting, patching, and upgrading Microsoft server and desktop operating systems.
• Supporting systems hosted in a public cloud or hybrid environment (Microsoft Azure preferred), including awareness of subscriptions, resource groups, and basic access controls
• Experience with Azure resource organization: subscriptions, resource groups, tags, and data-classification labeling.
• Experience with Azure RBAC or comparable cloud access-control models.
• Knowledge of server and desktop virtualization (e.g., VMWare, Azure).
• Experience & ability to document new and existing technology designs, requirements and specifications.
• Facilitation skills to lead meetings to identify requirements, designs, and configuration settings.

Additional Requirements

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:

• SEMA4 Records Check (applies to current and past state employees only)
• Criminal History Check
• Reference Check
• Social Security and Address Verification
• Education Verification
• Other legally required checks

Minnesota IT Services does not participate in the federal E-Verify program. Minnesota IT Services is unable to sponsor applicants for work visas, including F-1 STEM OPT extensions, and cannot complete Form I-9 or any other documentation requiring employer participation in E-Verify. All applicants must be legally authorized to work in the United States at the time of application.

About Minnesota IT Services

Minnesota IT Services is the information technology agency for the State of Minnesota. MNIT partners with agencies, boards, councils, and commissions to deliver secure, reliable technology solutions as we set IT strategy, direction, policies, and standards statewide. Work for MNIT and be part of a nation-leading IT organization that helps to create an innovative government that works for everyone. Our culture promotes collaboration, demands agility, and encourages us to embrace change. Be a part of something bigger than yourself, something to be inspired by; come to work for MNIT.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies

based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [e-mail] and let us know the support you need.