Helpdesk Support- Information Technology Spec 1

State of Minnesota; Saint Paul (MN); On-site; USD 54,000 - 81,000; Full time

Job summary

State of Minnesota is seeking two desktop support specialists to provide deskside technical support to OSS end users and external users, counties, and the public who rely on OSS applications and services.

You will handle workstation hardware/software installations, configurations, connectivity, upgrades, and maintenance, and respond to incidents via the internal tracking system. Excellent customer service is essential.

Qualifications

• One year of information technology experience or an Associate's degree in Information Technology or related field.
• Experience must include providing help desk support and troubleshooting.
• English sufficient to speak, write, read and understand a variety of communications.

Responsibilities

• Monitor and respond to incidents and requests from the internal tracking system.
• Provision new or refreshed computers and deliver to users.
• Assist with user data and profile migrations.
• Deploy software on workstations and provide installations as needed.
• Assist with inventory management and equipment disposal processes.

Skills

Provide help desk support

Troubleshooting

Customer service

Time management

1 year IT experience

Education

Associate's degree in Information Technology or related field

Job description

Helpdesk Support- Information Technology Spec 1

The work we do in the Secretary of State’s office affects Minnesotans in all 87 counties, whether that's ensuring our election system is fair, open, impartial, and secure; making it as easy as possible for Minnesotans to set up and run their businesses; or helping protect victims of domestic violence and others who fear for their safety.

Working Title: Helpdesk Support- Information Technology Spec 1
Job Class: Information Technology Specialist 1
Agency: Secretary of State

• Job ID: 97628
• Location: St. Paul
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 10/10/2026
• Closing Date: 10/23/2026
• Hiring Agency/Seniority Unit: Secretary of State / Secretary of State-MAPE
• Division/Unit: Secretary of State 22 / Infrastructure
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $25.99 - $39.01 / hourly; $54,267 - $81,452 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

The Office of the Minnesota Secretary of State (OSS) is looking to hire two desktop support positions that will office at our downtown St. Paul site. These positions are responsible for providing deskside technical support to OSS's end users as well as to external users and customers, counties, and general public who utilize OSS applications and services.

Provide technical support (workstation support for hardware and software installations, configuration, connectivity, upgrades, and maintenance) and assistance to users of the Office of the Secretary of States workstations, applications, and related connectivity by:

• Monitoring and responding to incidents and requests from the internal tracking system.
• Provisioning of new or refreshed computers and/or the delivery of computers to users.
• Assisting with user data and profile migrations.
• Deploying/providing/installing software on workstations.
• Assist with inventory management and equipment disposal processes.

Qualifications

Minimum Qualifications

One (1) year of information technology related experience OR Associate's degree in Information Technology or related filed
substitutes for one (1) year of experience.

Experience must include the following:

• Providing help desk support and troubleshooting

Knowledge of:

• Troubleshooting techniques to diagnose and resolve IT problems

English sufficient to speak, write, read and understand and be understood in responding to a variety of written and oral
communications such as questions, detailed instructions and procedures

Ability to:

• Establish and maintain effective working relationships with co-workers and diverse customers.
• Provide excellent customer service skills to communicate with end-users to address requests for service or equipment questions
  and problems and clearly communicate technical concepts and procedures to non-technical personnel.
• Manage time sufficient to meet deadlines and assume increased responsibility to multi-task and prioritize with limited direction.

Preferred Qualifications

• Experience with installation and support of application software
• Maintaining, patching, upgrading, and supporting operating systems

Additional Requirements

It is the policy of the Minnesota Secretary of State's Office that all employees submit to a background investigation prior to employment.The background check may consist of the following components:

• SEMA4 Records Check (applies to current and past State employees only)

About Secretary of State

The work we do in the Secretary of State’s office affects Minnesotans in all 87 counties, whether that's ensuring our election system is
fair, open, impartial, and secure; making it as easy as possible for Minnesotans to set up and run their businesses; or helping protect
victims of domestic violence and others who fear for their safety.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

Training, classes, and professional development

• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov )

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [e-mail] and let us know the support you need.