Operations System Engineer - ITS4

State of Minnesota; Saint Paul (MN); Hybrid; USD 79,000 - 130,000; Full time

Job summary

Minnesota IT Services in St. Paul is seeking an Operations System Engineer to support the MNIT Operations Group serving the Department of Revenue. You will maintain and support the systems and applications, work on deployment of Revenue-focused technology, and provide guidance to staff.

The role requires onsite work at least 50% with telework options, and involves collaboration with MNIT Enterprise teams to resolve complex issues and plan enterprise projects.

Qualifications

• Minimum of four (4) years IT experience in supporting and implementing enterprise server or hosted solutions
• Experience installing, configuring, maintaining Windows server environments
• Knowledge of Active Directory and Group Policy
• Experience with vendor-hosted or COTS applications and upgrades
• Experience documenting resolutions and communicating effectively
• Strong written and verbal communication for customer-focused support

Responsibilities

• Provide support for MNIT Operations Group at the Department of Revenue
• Maintain and support servers, workstations, and Operations systems
• Plan, design, test, and deploy new technology with enterprise teams
• Train and provide guidance to other technical staff
• Communicate resolutions and coordinate with MNIT Enterprise teams

Job description

Working Title: Operations System Engineer

Job Class: Information Technology Specialist 4

Agency: Minnesota IT Services

• Job ID : 97218

• Location : St. Paul

• Telework Eligible : Yes #LI-Hybird

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 10/15/2026

• Closing Date :10/22/2026

• Hiring Agency/Seniority Unit : Minnesota IT Services

• Division/Unit : Department of Revenue (DOR)

• Work Shift/Work Hours : Day Shift

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $37.72 - $62.21 / hourly; $78,759 - $129,894 / annually

• Job Class Option : Systems Software

• Classified Status : Classified

• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

• FLSA Status : Exempt - Professional

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,800+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/) (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at the Minnesota Department of Revenue (DOR). MNIT DOR helps manage the state’s revenue collection systems and administers state tax laws. The team is responsible for powering technology that collects over $30 billion annually.

As the Operations System Engineer you will provide support for the MNIT Operations Group at the Department of Revenue. This includes expert knowledge in maintaining the systems and applications supported by the Operations group. This position will utilize their knowledge of servers and workstations, and management, configuration and support of the Operations systems and applications as well has work to introduce new solutions that are specific to Revenue’s needs that the MNIT Operations team will support. This position will provide training, and technical guidance to other technical staff. This position will participate in enterprise-wide projects to plan, design, test, and deploy new technology. This position will be responsible for communicating and working with various MNIT Enterprise teams in the analysis and resolution of the most complex issues impacting Operations systems and services as well as issues impacting Revenue.

This position requires an employee to work onsite at 600 Robert St. N., St. Paul, Minnesota at least 50% of the time, with limited telework available. Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) eligibility depends on residence:

• Candidates living in Minnesota or within 50 miles of the worksite in a bordering state (Iowa, North Dakota, South Dakota, and Wisconsin) may telework up to 50%.

• Minnesota residents living more than 50 miles from the worksite may be eligible to telework more than 50%.

• Candidates living 50 miles or more from the worksite in a bordering state may work onsite 100% or may be telework eligible if relocating within 50 miles.

Minimum Qualifications

Position requires a minimum of four (4) years of IT related experience in supporting and implementing enterprise server or vendor/hosted solutions.

Experience must include:

• Installing, configuring, maintaining, and troubleshooting Windows server environments that support line-of-business or COTS applications

• Knowledge of Microsoft Active Directory and Group Policy sufficient to view applied policies, recognize when a policy may impact a supported system, and work with MNIT Enterprise to request, explain, and validate needed changes

• Experience supporting vendor-hosted or COTS applications, including vendor coordination for upgrades, certificates, and incidents.

• Expert knowledge of requesting, implementing and maintaining security certificates

• Ability to document resolutions to problems and communicate resolutions to others is required for this position.

• Demonstrated ability to communicate clearly and effectively in a manner that facilitates mutual understanding.

• Customer-focused approach grounded in active listening, empathy, and solution-oriented problem-solving to deliver positive user experiences.

Education in Information Technology (IT) or an IT related field may substitute for experience as follows: a master’s degree for eighteen (18) months of experience; a bachelor’s degree for one (1) year; and an associate’s degree for six (6) months.

Preferred Qualifications

• Knowledge and experience installing, supporting, patching, and upgrading Microsoft server and desktop operating systems.

• Supporting systems hosted in a public cloud or hybrid environment (Microsoft Azure preferred), including awareness of subscriptions, resource groups, and basic access controls

• Experience with Azure resource organization: subscriptions, resource groups, tags, and data-classification labeling.

• Experience with Azure RBAC or comparable cloud access-control models.

• Knowledge of server and desktop virtualization (e.g., VMWare, Azure).

• Experience & ability to document new and existing technology designs, requirements and specifications.

• Facilitation skills to lead meetings to identify requirements, designs, and configuration settings.

Additional Requirements

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:

• SEMA4 Records Check (applies to current and past state employees only)

• Criminal History Check

• Reference Check

• Social Security and Address Verification

• Education Verification

• Other legally required checks

Minnesota IT Services does not participate in the federal E-Verify program. Minnesota IT Services is unable to sponsor applicants for work visas, including F-1 STEM OPT extensions, and cannot complete Form I-9 or any other documentation requiring employer participation in E-Verify. All applicants must be legally authorized to work in the United States at the time of application.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [e-mail] . Please indicate what assistance is needed.