Operations Support Specialist — Production & Shipping

Beacon Roofing Supply, Inc; Riverview (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health Care Benefits

401(k) with Employer Match

Paid Time Off

Job summary

QXO, a leading distributor and installer of building products, is seeking an Associate, Operations Support to help streamline production, shipping, and receiving at our Riverview facility. You will coordinate schedules, manage documentation, and support cross-functional teams to ensure on-time deliveries.

The ideal candidate is highly organized with strong data-entry skills, attention to detail, and the ability to handle multiple priorities in a fast-paced environment while collaborating with

Qualifications

• Strong attention to detail and commitment to accuracy.
• Excellent organizational and time-management skills.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Strong written and verbal communication skills.
• Ability to communicate effectively across multiple departments and teams.
• Strong computer and data-entry skills.
• Ability to identify discrepancies and coordinate appropriate follow-up.
• Ability to work independently while contributing effectively within a team.
• Dependable and adaptable approach to changing operational needs.
• Customer-focused mindset with a strong sense of urgency and follow-through.

Responsibilities

• Support daily production operations through scheduling, documentation, and cross‑functional coordination.
• Coordinate production confirmation schedules with builders and internal teams.
• Work with builders and Order Entry to confirm production requirements and maintain an efficient production schedule.
• Print, organize, and distribute production labels and related documentation.
• Organize production jobs in the appropriate sequence based on established schedules and priorities.
• Monitor production-related information for accuracy and communicate discrepancies or changes to appropriate team members.
• Help ensure Production teams have the documentation and information needed to complete scheduled work.
• Maintain organized production records and supporting documentation.
• Provide backup support to the Shipping department based on staffing and operational needs.
• Assist with routing trucks and coordinating delivery requirements.
• Create and process backorders when required.
• Assist with invoicing and shipping-related documentation.
• Work with builders, Field Managers, Order Entry, and other internal teams to resolve shipping discrepancies.
• Help coordinate solutions that support complete and on-time customer deliveries.
• Upload shipping paperwork, delivery documentation, and delivery photos into company systems.
• Maintain accurate and organized shipping records.
• Communicate shipping issues or delivery concerns promptly to the appropriate teams.
• Provide backup support to the Receiving department based on staffing and operational needs.
• Receive incoming deliveries within company systems.
• Assist with maintaining accurate receiving records and documentation.
• Identify receiving discrepancies and communicate them to Inventory Control, Receiving, Purchasing, and other appropriate teams.
• Help ensure incoming material information is processed accurately and efficiently.
• Support resolution of quantity, documentation, or inventory discrepancies associated with incoming deliveries.
• Serve as a communication link between Production, Shipping, Receiving, Inventory Control, Purchasing, Order Entry, builders, and other operational partners.
• Communicate schedule changes, discrepancies, and operational needs clearly and promptly
• Follow up on outstanding issues to support timely resolution
• Help maintain accurate information across operational systems and documentation
• Prioritize tasks based on production schedules, customer commitments, and operational requirements
• Provide additional administrative and operational support as business needs require

Skills

Attention to detail

Organization & time-management

Multitasking

Written communication

Cross-department communication

Data-entry

Discrepancy identification

Independent yet team player

Adaptability

Customer-focused urgency

Education

High school diploma or equivalent

Tools

Excel

Word

PowerPoint

BisTrack

Job description

QXO, a leading distributor and installer of building products, is seeking an Associate, Operations Support to help streamline production, shipping, and receiving at our Riverview facility. You will coordinate schedules, manage documentation, and support cross-functional teams to ensure on-time deliveries.

The ideal candidate is highly organized with strong data-entry skills, attention to detail, and the ability to handle multiple priorities in a fast-paced environment while collaborating with