Member Service Specialist - Liberty Lake

ICCU; Liberty Lake (WA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

11 Paid Holidays

401K and Pension

Tuition Reimbursement

Employee Wellness Program

Job summary

ICCU in Liberty Lake is seeking a friendly, service-oriented Member Service Specialist to welcome members and guide them to the help they need. You will handle member transactions, share information about our credit union services, and refer members to products that support financial success.

This role emphasizes courteous, accurate service, confidentiality, and teamwork. A high school diploma or GED, strong communication, cash handling, and a readiness to learn multiple channels and systems are

Qualifications

• Experience in a customer service role preferred.
• Ability to use a calculator and handle cash accurately.
• Willingness to learn multiple channels and systems.
• Maintain confidentiality of Credit Union records.

Responsibilities

• Ensure member satisfaction with courteous, accurate service.
• Provide general information about Credit Union services.
• Refer members to products and services to support financial success.
• Learn and use channels and systems to perform member transactions.
• Resolve member concerns on first contact using available resources.
• Inform manager of member needs regarding products and services.

Skills

Customer Service

Cash Handling

Communication

Problem Solving

Education

High School Diploma or GED

Job description

Member Service Specialist - Liberty Lake

Do you enjoy guiding people to the help they need? Do you love learning how to solve new puzzles? Are you someone who regularly keeps a positive attitude and a smile on your face?

If so, you could be the perfect candidate for our Member Service Specialist role at ICCU!

ICCU’s mission is to help our members achieve financial success. As a Member Service Specialist (MSS), you will be the first face our members see and seek help from when they walk through the doors at one of our branches.

At work, your Primary Responsibilities will include:

• Ensuring member satisfaction through courteous, accurate, and efficient service.
• Providing general information to members about our Credit Union Services.
• Referring members to products and services that will assist them in achieving financial success.
• Learning a variety of channels and systems to perform member transactions.
• Utilizing resources to resolve member concerns on the first contact.
• Informing your manager of member needs regarding our products and services.
• Demonstrating our core values of Honesty and Integrity, Respect and Dignity, Growth and Performance, and Improvement and Accountability in your behavior at work.

Before you apply, make sure you have:

• A High School Diploma or GED.
• Good communication and interpersonal skills.
• The ability to use a calculator and handle cash efficiently and accurately.
• The ability to learn a variety of channels and systems.
• The ability to maintain confidentiality of Credit Union records.

Also, please let us know in your application if you have:

• Knowledge of the Financial Industry.
• Prior Experience in a Customer Service role.

This role will also require some physical abilities including the ability to stand for extended periods of time, lift 20-40 pounds of office supplies, reach keyboards, and operate basic office machines.

You must be eligible for membership at ICCUto obtain employment.

This role offers benefits, including:

• Competitive Pay
• Generous Paid Time Off
• 11 Paid Holidays
• Matching 401K AND Pension
• Tuition Reimbursement
• Employee Assistance Program
• Employee Wellness Program
• Paid Group Life and Disability Insurance
• Awesome Culture
• Business Discounts
• And More

About ICCU:

Since 1940, our mission has been to help members achieve financial success; and we have fun doing it! The culture is one where we care about each other. We are a work family, and you can feel it when you’re a part of it. Idaho Central Credit Union was named a Best Place to Work in Idaho. Plus, we are a top financially performing credit union in the nation. ICCU was voted for large companies the Best Place to work in Idaho. We have also been named by S&P Global Market Intelligence as the top performing credit union in the nation. We are a talent-based organization looking for talented individuals to help our members achieve financial success.

ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.

The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

*This position starts at $19.00/ hour*
#ICCUTOPPRIORITY

Education

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.