Operations Support Specialist - Leasing

Westlake Services, LLC; Los Angeles (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Paid holidays

Medical, Dental, Vision insurance

401(k) participation and ESOP

Job summary

Midway Leasing, a privately owned subsidiary of Midway Rent a Car within the Hankey Group, seeks an organized administrative professional to support customer service and lease processing. You will help ensure compliance with registrations, titles, and payments, and prepare files for underwriting.

Responsibilities include answering calls and emails, processing leases, reviewing status and compliance, and maintaining leasing platforms. This is a full-time hourly role with benefits.

Qualifications

• Bachelor's degree preferred.
• Minimum 1 year of customer service.
• Minimum 1 year of administrative experience.
• Strong attention to detail and quality.
• Ability to articulate information clearly.
• Strong organizational and multitasking abilities.

Responsibilities

• Answering customer phone calls and emails.
• Work with customers to ensure compliance with registration, title, insurance, payments.
• Prepare and package customer files for underwriting/funding to senior management.
• Credit reporting and preparing lease contracts.
• Analyze auto industry trends affecting residual values.
• Review lease status, compliance and performance; follow up.
• Maintain and update leasing platforms.
• Handle logistics on lease returns and repossessed vehicles.
• Research lease issues and prepare documents for the legal team.

Skills

Analytical skills

Multitasking

Under pressure

Professional communication

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Midway Leasing, a privately owned subsidiary of Midway Rent a Car within the Hankey Group, seeks an organized administrative professional to support customer service and lease processing. You will help ensure compliance with registrations, titles, and payments, and prepare files for underwriting.

Responsibilities include answering calls and emails, processing leases, reviewing status and compliance, and maintaining leasing platforms. This is a full-time hourly role with benefits.