Operations Support Specialist: Customer Service & Reports

Crown Packaging Corporation; Memphis (TN); On-site; USD 25,000 - 29,000; Full time

Job summary

Crown Packaging Corporation in Memphis, Tennessee, is seeking an Operation Support Specialist to assist in day-to-day operations, learn and use multiple software programs, and support a collaborative team.

You will perform reports, handle customer communications, troubleshoot issues, and ensure accurate data entry while maintaining safety and attendance. This position requires flexibility, reliability, and strong organizational skills.

Qualifications

• Be flexible, able to swap between tasks and cover as needed (shifts or projects).
• Work overtime as required.
• Able to sit/stand 8-10 hours and lift 25-50lbs as needed. Also able to bench/reach frequently.
• Ability to read and comprehend instructions.
• Must have excellent computer skills and accuracy.
• Adaptability to different personalities.
• Respond timely to emails.
• Maintain good attendance and punctuality.
• Maintain filing and paperwork as required.
• Follow all safety requirements.

Responsibilities

• Learn and utilize multiple software programs.
• Work as a team player.
• Professional customer service and phone skills.
• Process various reports.
• Occasionally act as liaison with customers.
• Troubleshoot/resolve any necessary issues.
• Stay on task and focused.
• Other duties as assigned.

Skills

Software proficiency

Team orientation

Customer service

Phone skills

Troubleshooting

Attention to detail

Time management

Job description

Crown Packaging Corporation in Memphis, Tennessee, is seeking an Operation Support Specialist to assist in day-to-day operations, learn and use multiple software programs, and support a collaborative team.

You will perform reports, handle customer communications, troubleshoot issues, and ensure accurate data entry while maintaining safety and attendance. This position requires flexibility, reliability, and strong organizational skills.