Operations Support Specialist: Backorders & Reporting

Postle Operating LLC; Elkhart (IN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

Disability insurance

Life insurance

401(k) with company match

Paid time off and holidays

Opportunities for growth and training

Job summary

Postle Operating LLC in Elkhart, IN is seeking an Operations Support Coordinator to streamline daily operations, manage backorder requests, respond to sales inquiries, and maintain critical reports and communications across departments.

The role requires excellent organization, attention to detail, and the ability to juggle multiple priorities in a fast-paced environment, with preference for experience in operations support, order management, and ERP/MRP or inventory systems.

Qualifications

• 3+ years in operations support or order management preferred.
• Excellent written and verbal communication.
• Strong organizational and time-management abilities.
• Ability to manage multiple tasks and changing priorities with minimal supervision.

Responsibilities

• Manage and track backorder requests from receipt through resolution.
• Coordinate with production, planning, purchasing, shipping, and customer service teams to provide accurate order status updates.
• Prepare, maintain, and distribute operational reports as requested by management.
• Respond promptly and professionally to a high volume of emails from sales representatives, vendors, and internal team members.
• Serve as a primary point of contact for requests and inquiries from the sales team.
• Research and resolve issues related to orders, inventory, backorders, and shipments.
• Monitor open orders and communicate delays, changes, and expected delivery dates.
• Assist with data entry, order maintenance, and record accuracy within company systems.
• Generate reports and review data to identify trends, issues, and opportunities for improvement.
• Work closely with cross-functional teams to support customer expectations and operational needs.
• Maintain organized electronic and paper records related to orders, communications, and reporting.
• Support operational projects and continuous improvement initiatives.
• Assist with meeting preparation, document creation, and follow-up activities as needed.
• Perform other duties and special projects as assigned by the Director of Operations.

Skills

Time management

Communication

Detail-oriented

Multitasking

Problem-solving

Team collaboration

Tools

Microsoft Office Suite

Excel

ERP/MRP systems

Inventory management systems

Job description

Postle Operating LLC in Elkhart, IN is seeking an Operations Support Coordinator to streamline daily operations, manage backorder requests, respond to sales inquiries, and maintain critical reports and communications across departments.

The role requires excellent organization, attention to detail, and the ability to juggle multiple priorities in a fast-paced environment, with preference for experience in operations support, order management, and ERP/MRP or inventory systems.