Operations Support Specialist

Independent Community Bankers of Minnesota; Richfield (MN); Hybrid; USD 34,178 - 41,024; Full time

Benefits offered by this job

Medical, Dental, and Vision

HSA with generous company contribution

401(k) plan with company contribution

12 Paid holidays

Job summary

United Bankers’ Bank in Richfield, MN, is seeking an Operations Support Specialist to manage data entry, perform reconciliations, and provide troubleshooting for online banking systems. The ideal candidate will have at least 3 years of banking operations experience and strong customer service skills. Benefits include medical, dental, vision, a 401(k) plan, and paid holidays. This role is primarily on-site but may offer remote opportunities after training.

Qualifications

• 3 years of bank operations/reconciliation experience.
• Excellent customer service experience with a minimum of 3 years in customer relations.
• Experience with imaging systems and printing IRDs.

Responsibilities

• Manage data entry and process reconciliations.
• Assist customers with product utilization.
• Handle respondent institution DDA account inquiries.

Skills

Customer service

Operations knowledge

Data entry

Troubleshooting

Education

Associate's degree in Finance, Business Administration or related field

Tools

MS Office Suite

Imaging systems

Job description

United Bankers' Bank

Location: Richfield, MN

Job Title: Operations Support Specialist

Overview

Are you an operations expert with a knack for detail and commitment to service? United Bankers’ Bank is looking for an Operations Support Specialist to support our online banking systems and image exchange networks. In this role, you will manage data entry, process reconciliations, and provide essential troubleshooting for our clients.

Individual will need to be available to work the following shifts on a rotating basis: 6:00 a.m. – 2:30 p.m. and 8:30 a.m. – 5:00 p.m. Position is on-site at our Richfield office. Work from home opportunities may be available on a rotating basis after initial training period.

Responsibilities

• Perform UNET.web/UNETexchange processing, research, reconciliation (ACH/LDRIN/Check Adjustments/Cash Letters) and prepare entries to DDA accounts as needed.
• Upload and verify file transfers to and from various sources.
• Assist customers with product utilization.
• Answer incoming calls and/or requests. Troubleshoot, solve problems and provide resolutions to customers or other team members within the contracted scope of support for each client.
• Handle respondent institution DDA account inquiries. Investigate questions regarding account postings & procedures.
• Assist with fingerprint & security administration.
• Provide support to staff and members on special projects.

Benefits

• Medical, Dental, and Vision
• HSA with a generous company contribution
• Medical and Dependent Care Flexible Spending Accounts
• 401(k) plan with a 3% company contribution, plus up to an additional 1% match – Roth option available
• 12 Paid holidays

Compensation

• Pay Range: $24.81 - $29.78 hourly; depending on education, qualifications, experience
• Annual bonus target: 5% of annual pay dependent on company and personal performance

Headquartered in Richfield, MN and chartered in 1975, United Bankers’ Bank (UBB) is the nation’s first bankers’ bank. Today, UBB has over $1 billion in assets, and is a trusted correspondent banking partner to over 1,000 community banks from the West Coast to the Great Lakes and South Atlantic. Our “First for Your Success” motto is a guiding principle that establishes the success of each and every customer and UBB employee as our number one priority.

United Bankers’ Bank is an EEO/AA employer: All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status or any other characteristic protected by law.

Requirements

• AAP & NCP certification preferred
• Associate’s degree in Finance, Business Administration or related field or equivalent experience
• 3 years of bank operations/reconcilement experience whereby incumbent has gained a solid background/experience in the overall functions of an operations department to include payment operations, returned and proof items
• Excellent customer service experience with a minimum of 3 years working with customer relations
• Experience with imaging systems and printing IRDs
• MS office (Outlook, Word, Excel, PowerPoint, Access) and other windows software applications

Deadline: 06/12/2026

How to Apply: https://www.ubb.com/about-us/careers