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A leading facility maintenance company is seeking an Operations Support Specialist to enhance service request execution and monitoring within the Operations team. This role requires excellent organizational skills, strong follow-through, and is key for driving work order compliance in a fast-paced environment. Ideal candidates will thrive in a task-heavy atmosphere, ensuring timely resolution of service requests and effective communications with various stakeholders.
Company Overview:
SMG Holdings is a leading provider of comprehensive facilities maintenance services, specializing in multi-site portfolios across North America. At SMG, we are dedicated to redefining excellence in facilities management by delivering innovative, scalable, and customized solutions that empower our stakeholders to thrive and service with confidence. We are committed to delivering exceptional customer experiences and maintaining long-term relationships with our clients. SMG’s steadfast commitment to quality, client-centricity enables us to create value and provide peace-of-mind through delivery excellence, allowing our clients to better align and focus on their core objectives.
Position Overview/Purpose:
The Operations Support Specialist plays a vital support role within the Operations/Account Management team by helping to drive the day-to-day execution and throughput of active service requests. This role is specifically focused on managing daily work order (WO) SLA compliance, escalating aging requests, and ensuring all open WOs are being pushed toward timely resolution. This is a production-level, directive-driven role and not data analytical or client-facing in nature.
The ideal candidate is a high-urgency executor with excellent organizational skills and strong follow-through instincts. They thrive in a fast-paced, task-heavy environment and are comfortable operating within defined workflows and daily expectations.
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