Sales Support Specialist

Steelcase; New York (NY); Remote; USD 50,000 - 70,000; Full time

Job summary

Designtex, part of Steelcase, is seeking a Sales Support Specialist to enhance revenue growth through exceptional customer service. This remote role involves managing client interactions, facilitating communication between departments, and ensuring a seamless order process to support our sales team. Ideal candidates will have at least three years of customer service experience and familiarity with CRM systems.

Benefits

People-focused company culture

Diversity and inclusion initiatives

Veteran-friendly employer

Qualifications

• Minimum of three years of customer service or support experience.
• Experience with CRM systems such as Salesforce or Epicor is necessary.
• Entrepreneurial spirit and drive for results required.

Responsibilities

• Deliver timely administrative and project support to Designtex Sales Representatives.
• Act as a liaison between clients and internal departments.
• Manage all open orders and updates for Sales Representatives.

Skills

Customer Service

Administrative Support

Problem Solving

Education

Associate's degree in sales, business, or related field

Tools

Salesforce

Epicor

Job description

Date posted: 29-May-2025

Business Function: Sales

Position Type: Full-Time/Regular

Description:

Designtex, a leading textile design firm, is launching an exciting opportunity for a Sales Support Specialist to join our team! As our Sales Support Specialist, you'll play a critical role in driving Designtex's revenue growth by providing concierge-level customer service as the face of our business, and act as liaison between our internal teams and our customers.

Note: This is a remote role. Preferred working time zones: PST, MST, or CT.

What You Will Be Doing:

• Deliver timely administrative and project support to assigned Designtex Sales Representatives, establishing and maintaining a superior customer experience.
• Enter price quotes, reserves, purchase orders, and memo samples.
• Respond to stock checks, technical data, and related requests.
• Manage all open orders for assigned Sales Representatives to ensure timely delivery and keep customers updated on order status.
• Answer the company's 800 number and provide customer assistance promptly and thoroughly.
• Act as a liaison between clients and internal departments such as Accounting, Technical Services, and Inventory to resolve customer issues, including quality claims, pricing corrections, and returns/claims. Also, obtain specification data, warranty information, etc.
• Maintain up-to-date knowledge of Designtex products to assist sales representatives and customers effectively.

Who You Are:

Minimum Qualifications:

• Minimum of three (3) years of customer service or support experience
• Associate's degree in sales, business, or related field
• Experience with Salesforce, Epicor, or similar CRM
• Entrepreneurial spirit and drive for results
• Industry and/or furniture dealer experience

Who We Are:

Steelcase is a global leader in design and innovation for the workplace. We create furnishings and solutions to help people perform their best in various work environments.

Why Work With Us:

We prioritize people, supporting our employees both professionally and personally. We believe work can bring purpose and meaning, and we aim to make a positive impact through our work and communities.

Our Values:

We value diversity, inclusion, and potential over qualifications. We welcome applicants from all backgrounds and are committed to accessibility and equal opportunity. For accommodations during the application process, contact us at [e-mail].

Steelcase is recognized as a Silver Level Veteran-Friendly Employer and values the skills and experiences of Veterans. We encourage Veterans and their spouses to apply.

For more information on benefits and compensation, please see our Working at Steelcase document. If this role isn't the right fit now, join our Talent Community to stay informed about future opportunities.