Operations Support Specialist Team Lead

MedWatch, LLC; Lake Mary (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

MedWatch, LLC is seeking an Operations Support Specialist Team Lead for their remote position. The role includes ensuring business procedures are executed efficiently, managing client relations, and overseeing quality assurance. Candidates should have at least a high school diploma and experience in health insurance administration. This position requires strong communication skills and proficiency in business software tools.

Qualifications

• Minimum 1 year in health insurance administration required.
• Previous team lead experience preferred.
• Self-motivated with strong communication skills.

Responsibilities

• Ensure effective execution of business procedures.
• Manage client relationships and troubleshoot issues.
• Train staff and develop/update policies.

Skills

Effective communication

Strong organizational skills

Problem-solving skills

Proficient in Microsoft Office

Knowledge of insurance industry

Education

High School Diploma

Tools

Microsoft Office

Project Tracking Software

Formstack

Adobe Pro

Job description

4 days ago Be among the first 25 applicants

Scope: The Operations Support Specialist Team Lead role ensures business procedures are executed effectively and efficiently, contributing to the company's overall growth. They routinely interact with the Operations Support Specialists in various capacities including QA system config, workflow guidance, and supplemental support (as needed). They also provide Administrative Support to the Vendor Management Team.

Education: High School Diploma

Experience:

• Minimum 1 year of health insurance administration experience
• Previous team lead experience preferred

Requirements/Skills:

• Proficient in business software tools such as:
• Microsoft Office applications: Word, Excel, Outlook, SharePoint, and Teams
• Project Tracking Software
• Formstack
• Adobe Pro
• Ability to learn and utilize internal applications
• Ability to learn and utilize process mapping software
• Effective communication with internal stakeholders and external clients and vendors
• Strong organizational, communication, and problem-solving skills
• Awareness of internal and external customer needs
• Knowledge of insurance, self-funded, and stop loss industry
• Self-motivated to see tasks through from start to finish

Duties and Responsibilities:

• System Configuration
• Ongoing Client Management
• Quality Assurance
• Issue Resolution: Troubleshooting issues through interdepartmental coordination and communication with clients
• Policy and Procedure Maintenance: Develop new policies and update existing policies as needed
• Training: Train staff when processes change

Meet regularly with Operations Support Specialists to train, answer questions, and foster career growth.

Assist with other miscellaneous projects and tasks.

Provide Vendor administrative assistance.

Work Environment / Physical Demands: This position is in a typical office/home office environment requiring prolonged sitting in front of a computer. It requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment, including computers and phones. This is a remote position.

The starting rate of pay is $22.00 - $24.00 per hour.

E.O.E.

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Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Internet Publishing

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