Operations Support Specialist

Krispy Krunchy Foods; Portland (OR); On-site; USD 45,000 - 55,000; Full time

Job summary

Join a leading food and beverage services company as an Operations Support Specialist. This entry-level role involves ensuring operational compliance, training staff, and collaborating with various teams to enhance business efficiency. Ideal candidates will possess strong communication skills and a high school diploma, with a willingness to travel extensively. This full-time position offers a dynamic work environment focused on growth and quality.

Qualifications

• At least 1 year of experience in multi-unit operations, preferably in hospitality or retail.
• Valid driver’s license with a clean driving record.

Responsibilities

• Perform ongoing store audits to ensure compliance with agreements.
• Provide on-the-job training and certification to Operators.
• Coordinate rollout of key promotions and new products.

Skills

Communication

Problem Solving

Teamwork

Analytical Skills

Time Management

Education

High school diploma or GED

Tools

MS Office

Job description

Join us as an Operations Support Specialist at Krispy Krunchy Foods

The Operations Support Specialist serves as an advisor to provide operational expertise on Krispy Krunchy brand standards, sales and profit maximization, growth, cost management, guest service execution, product quality, and safety. They will contribute to reaching company objectives by building relationships with Operators, training on brand standards, and effectively monitoring compliance to ensure the business is efficient and profitable.

Responsibilities

• Perform ongoing, scheduled store audits to ensure compliance with agreements and brand standards. Document and communicate areas of concern; partner with operators on performance improvement plans.
• Provide post-opening on-the-job, onsite training and certification to Operators and their employees using the current operations guide and training collateral.
• Coordinate the rollout of key promotions and new products/systems, including planning, scheduling, troubleshooting, and follow-up visits.
• Identify Key Performance Indicators, problem-solve, and communicate benefits of high performance to Operators, influencing decisions and accountability.
• Work cross-functionally with Launch and Sales teams to vet new locations and ensure smooth transition from launch to growth phase.
• Communicate with other departments to provide insights and participate in process improvements.
• Assist Operators with quality concerns, including handling credits for mishandled or poor-quality products, equipment, or services.
• Demonstrate proper food service knowledge, sanitation practices, POS understanding, and related skills.
• Assist in setting up and working at trade shows.
• Follow all company policies and procedures as outlined in the Employee Handbook.

Requirements

Required

• High school diploma or GED
• At least 1 year of experience in multi-unit operations, preferably in hospitality or retail
• Valid driver’s license with a clean driving record
• Ability to travel up to 80%, including overnight
• Ability to lift 50 lbs regularly, stand for long periods, drive long distances, and work on ladders

Knowledge, Skills, and Abilities

• Strong verbal and written communication skills
• Alignment with Krispy Krunchy Core Values: Be All In, Have ImPECKable Standards, Love What You Do, Be a Good Egg, Together We Win
• Flexibility and adaptability to changing business needs
• Proven ability to meet and exceed KPIs
• Ability to build and maintain relationships with customers and teams
• Collaborative, analytical, diagnostic, and problem-solving skills
• Attention to store-level execution, marketing, merchandising, and brand integrity
• Effective time and project management skills
• Comfort with change, risk, and uncertainty
• Calm under pressure and ethical conduct
• Proficiency in MS Office and internet applications
• Self-motivated, goal-oriented, and personable
• Leadership, teamwork, interpersonal skills, and a fun personality
• Strategic planning and attention to detail

Location

Travel up to 80%, including air travel. Weekends and night travel may be required. Remaining time based out of home.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Food and Beverage Services