Operations Support Specialist

Mass General Brigham; Middleborough (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking healthcare organization dedicated to exceptional patient care and groundbreaking medical discoveries. In this role, you will provide vital administrative and operational support to enhance hospital efficiency. You'll manage schedules, prepare reports, and coordinate activities across departments to ensure smooth operations. This position offers an opportunity to be part of a dynamic team focused on improving healthcare delivery and patient outcomes. If you are organized, detail-oriented, and passionate about making a difference, this is the perfect opportunity for you.

Qualifications

• 3-5 years of experience in administrative support or operations required.
• Strong organizational and communication skills essential.

Responsibilities

• Provide administrative assistance to the operations team.
• Maintain and organize records related to operational activities.
• Prepare and present reports on operational performance.

Skills

Organizational Skills

Multitasking

Communication Skills

Data Analysis

Microsoft Office Suite

Education

Associate's Degree in Healthcare Administration

Bachelor's Degree

Tools

Data Management Tools

Job description

Site: The McLean Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for providing comprehensive administrative and operational support to ensure the efficient functioning of hospital operations. This role involves managing administrative tasks, coordinating operational activities, and supporting various departments to enhance overall efficiency and effectiveness within the hospital.

Does this position require Patient Care? No

Essential Functions

1. Provide administrative assistance to the operations team, including scheduling meetings, preparing reports, and managing correspondence.
2. Maintain and organize records, files, and documentation related to operational activities.
3. Assist in coordinating and implementing operational procedures and workflows to ensure smooth hospital operations.
4. Support the execution of departmental projects and initiatives, including tracking progress and reporting on outcomes.
5. Collect, analyze, and maintain data related to hospital operations, including performance metrics and KPIs.
6. Prepare and present reports on operational performance, trends, and areas for improvement.
7. Assist in contract management for outside vendors supporting McLean SouthEast (MSE).
8. Act as a liaison for McLean SouthEast (MSE) with internal partners including Digital, Supply Chain, Bio-Med, Purchasing, Telecom, and Internal Communications.

Qualifications

Education

• Associate's Degree in Healthcare Administration required; Bachelor's Degree preferred.

Can this role accept experience in lieu of a degree? No

Experience

• 3-5 years of experience in administrative support, operations, or a related role required.

Knowledge, Skills, and Abilities

• Strong organizational and multitasking skills, with the ability to manage multiple priorities effectively.
• Excellent communication skills, both written and verbal, with a professional demeanor.
• Proficiency in office software and systems, including Microsoft Office Suite and data management tools.
• Ability to analyze data and prepare detailed reports.