Operations Support Specialist

Massachusetts General Hospital; Middleborough (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Operations Support Specialist to enhance hospital efficiency. This role involves managing administrative tasks, coordinating operational activities, and supporting various departments. You will be integral in preparing reports, maintaining records, and analyzing data to improve operational performance. Join a mission-driven organization that values teamwork and innovation, where your contributions will help shape the future of patient care and community service. If you're passionate about making a difference in healthcare, this opportunity is for you.

Qualifications

• 3-5 years of experience in administrative support or operations.
• Strong organizational and multitasking skills required.

Responsibilities

• Provide administrative assistance to the operations team.
• Maintain and organize records related to operational activities.

Skills

Organizational Skills

Multitasking

Communication Skills

Data Analysis

Microsoft Office Suite

Education

Associate's Degree in Healthcare Administration

Bachelor's Degree in Healthcare Administration

Tools

Data Management Tools

Microsoft Office Suite

Job description

Site: The McLean Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Responsible for providing comprehensive administrative and operational support to ensure the efficient functioning of hospital operations. This role involves managing administrative tasks, coordinating operational activities, and supporting various departments to enhance overall efficiency and effectiveness within the hospital.

Job Summary

Summary
Responsible for providing comprehensive administrative and operational support to ensure the efficient functioning of hospital operations. This role involves managing administrative tasks, coordinating operational activities, and supporting various departments to enhance overall efficiency and effectiveness within the hospital.

Does this position require Patient Care?
No

Essential Functions
-Provide administrative assistance to the operations team, including scheduling meetings, preparing reports, and managing correspondence.

-Maintain and organize records, files, and documentation related to operational activities.

-Assist in coordinating and implementing operational procedures and workflows to ensure smooth hospital operations.

-Support the execution of departmental projects and initiatives, including tracking progress and reporting on outcomes.

-Collect, analyze, and maintain data related to hospital operations, including performance metrics and key performance indicators (KPIs).

-Prepare and present reports on operational performance, trends, and areas for improvement.

Assist in the contract management for outside vendors supporting McLean SouthEast (MSE).

Act as a liaison for McLean SouthEast (MSE) with our internal partners including Digital, Supply Chain, Bio-Med, Purchasing, Telecom and Internal Communications

Qualifications

Education
Associate's Degree Healthcare Administration required and Bachelor's Degree Healthcare Administration preferred

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
Experience in administrative support, operations, or a related role 3-5 years required

Knowledge, Skills and Abilities
- Strong organizational and multitasking skills, with the ability to manage multiple priorities effectively.
- Excellent communication skills, both written and verbal, with a professional demeanor.
- Proficiency in office software and systems, including Microsoft Office Suite and data management tools.
- Ability to analyze data and prepare reports with attention to detail.

Additional Job Details (if applicable)

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%)
• Carrying Occasionally (3-33%)
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

52 Oak Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

The McLean Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.