Operations Support Specialist (5am - 2pm)

Flagger Force; Hummelstown (Dauphin County); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry leader in traffic control is seeking an Operations Support Specialist to join their dynamic team. This role is essential for ensuring high client satisfaction and supporting a large workforce. The ideal candidate will excel in a fast-paced environment, utilizing strong communication and multitasking skills. The company values employee growth and community involvement, offering a supportive atmosphere and comprehensive benefits. If you are results-driven and passionate about customer service, this opportunity is perfect for you.

Benefits

Medical, vision, and dental insurance

401k plan with company match

Generous paid time off

On-site fitness facility

Paid holidays

Health savings account

Company-paid benefits

Employee assistance program

Tuition and education assistance

Paid volunteer time off

Qualifications

• Bachelor's degree preferred; relevant work experience considered.
• Proficiency with Microsoft Office is essential.

Responsibilities

• Assess client needs using active listening and critical thinking.
• Allocate resources to client orders with safety and efficiency.
• Investigate client issues promptly to apply effective solutions.

Skills

Microsoft Office

Multitasking

Time Management

Communication Skills

Customer Service

Education

Bachelor's Degree

Job description

Operations Support Specialist (5am - 2pm)

Join to apply for the Operations Support Specialist (5am - 2pm) role at Flagger Force.

Position Overview

Flagger Force, an industry leader in traffic control, is currently hiring an Operations Support Specialist. This role is based in our operations services center at our interactive corporate campus in Hummelstown, PA.

The Operations Support Specialist is responsible for client order processing, ensuring alignment with company values, vision, and mission. This position plays a key role in maintaining high client satisfaction and supporting over 2,000 Flagger Force employees who work closely with our clients daily.

Schedule

• Monday - Friday
• 5:00am - 2:00pm

Primary Responsibilities

• Assess client needs using active listening and critical thinking to ensure accurate and efficient order fulfillment.
• Allocate resources (field employees and equipment) to client orders with safety and efficiency in mind, minimizing client impact.
• Investigate client issues promptly to apply effective solutions.
• Use de-escalation techniques to address client and employee concerns empathetically.
• Build trust and maintain communication between external employees and internal operations.
• Participate in projects aimed at streamlining operations and reinforcing Flagger Force’s industry leadership.
• Collaborate across departments within the Operations Service Center, Field Operations, and Corporate Services.

What Flagger Force Offers

• Medical, vision, and dental insurance
• 401k plan with company match
• Generous paid time off
• On-site fitness facility
• Paid holidays
• Health savings account
• Company-paid benefits (long-term disability, life/AD&D)
• Employee assistance program
• Tuition and education assistance
• Employee appreciation events
• Paid volunteer time off to support community service
• Opportunities for professional development

Minimum Requirements

• Bachelor's degree preferred; relevant work experience considered
• Proficiency with Microsoft Office
• Strong multitasking, time management, and communication skills
• Ability to work in a fast-paced environment
• Results-driven and team-oriented mindset
• Excellent customer service skills

Company Overview

Flagger Force supports infrastructure and service industries across the eastern U.S., leveraging technology and expertise. We foster a supportive environment aligned with our core values, emphasizing employee growth and community involvement. We are an Equal Opportunity Employer, committed to diversity and inclusion.