Operations Support Specialist (5am - 2pm)

TCS OPERATIONS SERVICES INC in; Hummelstown (Dauphin County); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry leader in traffic control is seeking an Operations Support Specialist to join their dynamic team in Hummelstown. This pivotal role involves processing client orders while ensuring high levels of client satisfaction. You will be the vital link between field employees and internal operations, utilizing your active listening and critical thinking skills to address client needs effectively. The company offers a supportive work environment with a range of benefits, including medical insurance, a 401(k) plan, and professional development opportunities. If you're passionate about making a difference and thrive in a collaborative setting, this is the perfect opportunity for you.

Benefits

Medical, vision, and dental insurance

401(k) with company match

Generous paid time off

On-site fitness facility

Paid holidays

Health savings account

Company-paid benefits

Employee assistance program

Tuition and education assistance

Paid volunteer time off

Qualifications

• Strong communication and interpersonal skills are essential.
• Ability to work collaboratively across departments.

Responsibilities

• Process client orders accurately and efficiently.
• Allocate resources effectively to meet client needs.
• Investigate and resolve client issues promptly.

Skills

Client Order Processing

Active Listening

Critical Thinking

Resource Allocation

De-escalation Techniques

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Operations Support Specialist (5am - 2pm) (Transportation)

Flagger Force, an industry leader in traffic control, is currently hiring an Operations Support Specialist. This position will be based in our operations services center, part of our interactive corporate campus in Hummelstown, PA.

The Operations Support Specialist is primarily responsible for client order processing while acting in accordance with company values, vision, and mission. This role plays a critical role in maintaining a high degree of client satisfaction, as well as providing guidance and support to the 2,000+ Flagger Force employees who work side by side with our clients every day.

Schedule:

Monday - Friday, 5:00am - 2:00pm

Primary Responsibilities:

1. Assess client needs by utilizing active listening and critical thinking skills to ensure orders are filled with accuracy and efficiency.
2. Allocate proper resources (field employees and equipment) to client orders with precision and a safety-first mindset, while also limiting client impacts.
3. Investigate client issues promptly and thoroughly to apply timely, effective solutions.
4. Use de-escalation techniques to address client and employee issues empathetically.
5. Represent the link between external employees and internal operations by establishing trust, relaying concerns, and building strong relationships.
6. Participate in special projects focused on streamlining operations, innovation, and enhancing Flagger Force's reputation as an industry leader.
7. Collaborate cross-functionally with all Operations Service Center departments, Field Operations, and Corporate Services.

What Flagger Force Offers:

• Medical, vision, and dental insurance
• 401(k) with company match
• Generous paid time off
• On-site fitness facility
• Paid holidays
• Health savings account
• Company-paid benefits (long-term disability and basic life/AD&D)
• Employee assistance program
• Tuition and education assistance
• Employee appreciation events
• Paid volunteer time off to give back to the communities we serve
• Professional development opportunities