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Customer Support Specialist

RE/MAX

Denver (CO)

Remote

USD 40,000 - 48,000

Full time

6 days ago

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Job summary

Join a dynamic team as a Customer Support Specialist, where your passion for solving problems and delivering exceptional service will shine. In this remote role, you'll engage with customers, providing support for various products and services while collaborating with a high-performing team. This is an excellent opportunity to enhance your skills in a supportive environment, where your contributions directly impact customer satisfaction. If you're ready to make a difference in a fast-paced setting, this position is for you!

Benefits

Medical, Dental, and Vision benefits

Retirement plans with optimal company match

Educational Assistance

Mental Health support program

Community Engagement

Diversity, Equity, and Inclusion initiatives

Paid maternity leave

Paid paternity leave

Qualifications

2+ years' experience in customer support or operations support.
Ability to communicate complex ideas clearly.

Responsibilities

Deliver high-quality support via phone, chat, and email.
Provide technical support for applications.

Skills

Customer Service Skills

Troubleshooting Skills

Communication Skills

Problem Solving

Technical Support

Education

Bachelor’s degree in business or technology

Tools

Salesforce

ServiceNow

Zendesk

RE/MAX, LLC is looking for a Customer Support Specialist I to join our Team!

A successful Customer Support Specialist will deliver comprehensive, high quality support of various RE/MAX products and services. On this fast-paced team, the Specialist will need to exemplify outstanding customer service skills as well as troubleshooting skills. The Specialist will have a passion for solving problems, leveraging technology, and helping others to promote customer success. Through collaboration and teamwork, the Product Support team aims at delivering an exceptional experience to our customer each and every time. We are currently in a "remote" environment so candidate would be working from home.

Demonstrates a constant sense of urgency during each customer interaction focusing on customer empathy and outstanding customer service
Provide insight and resolutions to our agents/affiliates via phone, chat, and email through our ticketing system
Provide key stakeholders regular reports as to the success of the Product Support team
Works in high performing team environment where collaboration, performance and customer service are the highest priorities
Participate in identification of process improvement opportunities
Liaise with other departments on projects and company initiatives as needed
Provides technical support of commercial and proprietary applications
Assists in the pre-production testing of application upgrades and/or custom developed applications and be responsible for assisting in the deployment of production ready products

Qualifications & Skills:

Bachelor’s degree in business, technology or similar curriculum is preferred
2+ years’ experience in a customer support, operations support, product support, application support role preferred
Experience in service desk software such as Salesforce, ServiceNow or Zendesk is preferred
Ability to effectively communicate complex ideas in a clear and concise manner
Ability to establish and maintain effective working relationships with co-workers, stakeholders, customer and vendors
Ability to become a subject matter expert in both commercial and custom developed software
Sincere passion for delivering exceptional customer service and overall experience
Experience in real estate industry is a plus
Must be able to work until 6pm Monday – Friday, as well as participate in rotating on call schedule
Ability to work Saturdays

$40,500 - $47,500

Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education/certifications, or geographic location. The offer rate represents one component of the RE/MAX Holdings total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.

Competitive Medical, Dental, and Vision benefits
Retirement plans with optimal company match
Educational Assistance
Mental Health support program
M.O.R.E. Events offered in-person and virtually
Employee Resource Groups
Community Engagement
Diversity, Equity, and Inclusion
Parenting
Remote

Now is your chance to become part of a world-class, industry leading organization. RE/MAX Holdings, Inc. is a business that builds businesses. We provide the tools, education and tech to our real estate network, which includes RE/MAX and Motto Mortgage franchises, agents, brokers, and consumers. Join us and build a career where your contribution is heard, your

RE/MAX Holdings, Inc. is proudly headquartered in Denver, Colorado. Certain roles may be location specific, however in addition to Colorado, we welcome qualified candidates in the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Ohio, and Texas!

RE/MAX Holdings, Inc. is proud to be an equal opportunity employer committed to diversity and inclusion, as well as non-discrimination in employment. All persons shall be afforded equal employment opportunity, and all qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, veteran status, disability unrelated to performing the essential task of the job or other legally protected categories. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

*As measured by transactions sides

Application Deadline: May 22, 2025

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Customer Service

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

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