Operations Support Specialist

Takeda Pharmaceuticals; Bannockburn (IL); Hybrid; USD 115,000 - 181,000; Full time

Job summary

Join a dynamic team as an Operations Support Specialist, where you'll drive the success of cloud applications and ensure their seamless operation. This full-time position offers you the opportunity to leverage your expertise in AWS, automation, and incident management while collaborating with teams to enhance cloud performance. You'll lead significant projects, implement best practices in DevOps, and contribute to the continuous improvement of our cloud infrastructure. Enjoy a competitive salary and a flexible work environment that supports your professional growth and well-being.

Benefits

401(k)

Disability Coverage

Life Insurance

Tuition Reimbursement

Paid Volunteer Time Off

Sick Leave

Paid Vacation

Health Insurance

Qualifications

• 8 years of experience in cloud application management and troubleshooting.
• Proficiency in AWS, Docker, Kubernetes, and DevOps practices.

Responsibilities

• Support web-based applications ensuring seamless operation.
• Manage AWS cloud infrastructure for performance and availability.

Skills

Cloud Application Management

Automation

Performance Troubleshooting

Incident Management

AWS Management

Containerization (Docker, Kubernetes)

DevOps Practices

Database Management (SQL Server, MySQL)

Education

Bachelor's degree in Computer Science

Tools

AWS

AppDynamics

Jira

ServiceNow

GitHub

Jenkins

Docker

Kubernetes

Job description

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’sPrivacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

Pursuant to Section 20 C.F.R. 656.10, you are hereby notified that an application for Alien Employment Certification will be filed by Takeda Pharmaceuticals USA, Inc. for the following job opportunity:

JOB LOCATION: Bannockburn, IL

POSITION: Operations Support Specialist

POSITION DESCRIPTION: Takeda Pharmaceuticals USA, Inc. is seeking an Operations Support Specialist with the following duties: support web-based applications (.Net, Java), ensuring seamless operation of customer-facing and internal cloud applications; provide round-the-clock production support focusing on automation, scalability, security, and application resiliency; troubleshoot performance issues using tools like AppDynamics and CloudWatch, maintaining detailed documentation to improve cloud operations; lead and support Major Incident Management (MIM) processes to minimize downtime; manage AWS cloud infrastructure (EC2, VPC, IAM, RDS, S3, Lambda, CloudFront) for performance and availability; monitor containerized microservices in Kubernetes; lead cloud migration projects; design disaster recovery solutions; implement DevOps practices with CI/CD pipelines using Jenkins, GitHub, and CircleCI; resolve technical issues efficiently, with experience in Incident Support, Production Support, and Release Management; oversee project timelines, responsibilities, and risks; collaborate with teams and train support staff; use incident tracking tools like Jira, ServiceNow, and Remedy. Up to 60% remote work is permitted.

REQUIREMENTS: Bachelor’s degree in Computer Science and Engineering or related field, plus 8 years of relevant experience. Experience must include managing and troubleshooting applications in cloud environments (AWS, GCP), containerized systems (Docker, Kubernetes), configuring application servers (Apache Tomcat, IIS) for Java and .NET, using monitoring tools (AppDynamics, Splunk, Prometheus, Grafana, ThousandEyes), leading Major Incident Management processes, managing relational databases (SQL Server, MySQL), and using version control systems (GitHub, GitLab, Bitbucket). Proficiency in incident tracking and service management tools (Jira, ServiceNow, Remedy) is also required.

Full-time position with a salary range of $115,500 to $180,600 annually. Compensation and benefits are competitive and reflect the position's requirements and location.

The estimated salary range is indicative; actual salary will comply with local minimum wage laws. U.S. employees may be eligible for incentives, insurance, 401(k), disability coverage, life insurance, tuition reimbursement, paid volunteer time off, holidays, and well-being benefits. They may also accrue up to 80 hours of sick leave annually and 120 hours of paid vacation for new hires.

Qualified applicants can apply at https://jobs.takeda.com, referencing job # R0151417. Takeda is an Equal Opportunity Employer.

Individuals may submit documentary evidence related to wages and working conditions to the U.S. Department of Labor, Office of Foreign Labor Certification, at the specified address.

Locations

Bannockburn, IL

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time