FT Customer Support Specialist - Work From Home

California Jobs; Santa Barbara (CA); Remote; USD 100,000 - 125,000; Full time

Job summary

A leading company is seeking a Full-Time Customer Support Specialist to deliver exceptional service from a remote location. The role involves engaging with customers through various channels to resolve inquiries, while collaborating with teams to enhance the customer experience. Ideal candidates have strong communication skills and experience in customer service software, with a focus on maintaining accuracy in records and achieving performance metrics.

Qualifications

• Available and punctual for scheduled shifts.
• Strong written and verbal communication skills.
• Familiarity with customer service software and tools.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Collaborate with teams to resolve customer issues.
• Maintain accurate records of customer interactions.

Skills

Communication

Problem Solving

Collaboration

Listening

Tools

Customer service software

CRM systems

Job description

FT Customer Support Specialist - Work From Home

Employer Industry: Customer Service

Why consider this job opportunity:
- Salary up to $20 per hour
- Immediate hiring with the potential for quick onboarding
- Opportunity to work remotely from anywhere in the U.S.
- Engage in a dynamic and collaborative work environment
- Chance to enhance customer satisfaction and experience

What to Expect (Job Responsibilities):
- Provide exceptional customer service by responding to customer inquiries through phone, email, and chat
- Collaborate with cross-functional teams to resolve customer issues
- Maintain accurate and detailed records of customer interactions and issues
- Stay up-to-date on product knowledge and company policies to assist customers effectively
- Achieve individual performance metrics to contribute to team success

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Exceptional phone and listening skills
- Strong written and verbal communication skills
- Ability to work collaboratively in a team environment
- Familiarity with customer service software and tools

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role
- Knowledge of CRM systems and customer support platforms
- Ability to handle multiple tasks and prioritize effectively
- Experience in a remote work environment
- Strong problem-solving skills

#CustomerService #RemoteWork #CareerOpportunity #CompetitivePay #ImmediateHiring

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About the company

Notice

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