Data-Driven Operations Support - Mortgage/Banking

Randstad; Westlake (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading global property services provider is seeking an Operation Support role in Westlake, Texas. The ideal candidate possesses a HS Diploma/GED, with up to 8 months of mortgage experience or 2-3 years in banking or call center positions. Duties include conducting research, managing requests, and ensuring communication with stakeholders. Strong communication skills are essential for success in this position. The role emphasizes professionalism and timely delivery of service requirements.

Qualifications

• At least 8 months of mortgage experience, or 2-3 years of call center or banking experience.
• Sound professional on the phone.
• Good written and verbal communication skills.

Responsibilities

• Conduct physical research to locate data.
• Communicate with HOA to obtain request status.
• Manage a pipeline of active requests.
• Meet production and performance SLA requirements.

Skills

Professional telephone communication

Written and verbal communication skills

Education

HS Diploma/GED

Job description

A leading global property services provider is seeking an Operation Support role in Westlake, Texas. The ideal candidate possesses a HS Diploma/GED, with up to 8 months of mortgage experience or 2-3 years in banking or call center positions. Duties include conducting research, managing requests, and ensuring communication with stakeholders. Strong communication skills are essential for success in this position. The role emphasizes professionalism and timely delivery of service requirements.