Operations Support Manager - Frontline Excellence

Sodexo; New Haven (CT); Hybrid; USD 89,000 - 116,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Company holidays

Tuition reimbursement

Job summary

Sodexo is seeking an organized and detail-oriented Operations Support Manager to join our team at Yale New Haven Hospital – York Street Campus in New Haven, Connecticut. You’ll partner with site leadership to support frontline operations through scheduling, timekeeping, hiring, onboarding, training, and performance management, driving consistency and elevating service across the defined area.

This role requires collaboration across functions, with accountability for human performance, and offers

Qualifications

• Bachelor’s degree or equivalent experience.
• 3 years of management experience.
• 3 years of related experience.

Responsibilities

• Drive operational consistency and enhance service delivery across a defined area or division.
• Manage people, set direction and deploy resources; performance evaluation, pay reviews and hire/fire decisions.

Skills

Operational expertise

Cross-functional collaboration

Process improvement

Partnership building

Solutions-driven mindset

Education

Bachelor's degree or equivalent experience

Job description

Sodexo is seeking an organized and detail-oriented Operations Support Manager to join our team at Yale New Haven Hospital – York Street Campus in New Haven, Connecticut. You’ll partner with site leadership to support frontline operations through scheduling, timekeeping, hiring, onboarding, training, and performance management, driving consistency and elevating service across the defined area.

This role requires collaboration across functions, with accountability for human performance, and offers