Hospitality Operations Manager, Res Rounds

Yale University

New Haven (CT)

On-site

USD 72,100 - 111,850

Full time

14 days+

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Job summary

A prestigious university in Connecticut is seeking a Hospitality Operations Manager to oversee dining services, including meal preparations and staff management. The ideal candidate will possess strong leadership and communication skills, along with a Bachelor's degree in Hotel/Restaurant Management and relevant experience. This position offers a competitive salary and full-time employment.

Qualifications

4 years of Service Management experience required.
ServSafe Certified and valid driver’s license required.
Proven ability to manage diverse work staff.

Responsibilities

Support meal service in dining halls and cafes.
Manage quality standards and conduct regular inspections.
Supervise unionized staff during service periods.

Skills

Exceptional communication skills

Strong leadership skills

Demonstrated food service management skills

Education

Bachelor's degree in Hotel/Restaurant Management

Tools

Microsoft Office

Job description

Hospitality Operations Manager, Res Rounds

Join to apply for the Hospitality Operations Manager, Res Rounds role at Yale University

Hospitality Operations Manager, Res Rounds

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Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community- eligible for opportunities through the New Haven Hiring Initiative or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Salary Range

$72,100.00 - $111,850.00

Overview The Hospitality Operations Manager is responsible for supporting assigned unit(s) in a zone of dining halls at Yale University. A key point of contact for the General Manager and reporting to the Managing Director of Operations, this position supports a team of 25 to 30 unionized staff and accomplished chefs who work to create three meals a day for students, faculty, and staff of the Yale community. In addition, this position is responsible for supervising during meal hours, ensuring food quality, preparation, set up, taste, portioning and cleanliness of the dining hall are upheld to the highest standards. Required Skills and Abilities 1. Exceptional communication skills to interact effectively with Heads of College, Deans and all other university constituents. 2. Strong leadership skills. Ability to effectively supervise and train a diverse work staff. Proven ability to manage bargaining unit employees. Demonstrated strong oral and written communication skills. 3. Demonstrated strong ability with food service management systems or similar recipe development/menu management systems, database management, Microsoft Office, internet and e-mail.

Principal Responsibilities

Plan, organize and manage an operation within Yale Hospitality to include: residential student meals, executive dining, cafes, and conference services. 2. Provide support in the design, development and creation of a quality experience in the areas of: set up, decoration, linen, props and other aspects, daily service, barbeques, special events, theme meals and catered functions. 3. Provide support with menu forecasting standards. 4. Collaborate to ensure the highest level of customer service by developing and overseeing service standards, customer service policies, quality assurance, in-service training, proper food handling and sanitation standards. 5. Conduct regular service inspections and evaluations to observe service, station appearance; and cleanliness and sanitation of production and service areas, equipment and employee uniform compliance. 6. Obtain guest feedback to create discretionary guest centric dialogue through surveys and “table touching”. 7. Implement and monitor housekeeping, sanitary and safety rules and regulations. 8. Create and maintain strong working relationships with Heads of Colleges, faculty, administration, and students. 9. Supervise the service café and dining room during meal periods and special events. 10. Monitor revenue and expenses for all cost centers by reviewing weekly and monthly financial reports. 11. Process payroll, scheduling and attendance for all staff. 12. Provide support with inventory control. 13. Prepare operational reports and analyses setting forth progress, adverse trends and make appropriate recommendations. 14. Interview, select, train and evaluate service and support staff. Maintain positive employee relations and resolve issues in a timely and proactive manner. May be required to participate in and respond to grievances. 15. Conduct performance management evaluations of service and support staff. 16. Maintain University policies and procedures. 17. May perform other duties as assigned. Required Education and Experience Bachelor's degree in Hotel/Restaurant Management or a related field and 4 years of previous Service Management experience; or an equivalent combination of education and experience. Required License(s) or Certification(s) ServSafe Certified and Valid Driver’s License. Physical Requirements Sustained standing; frequent bending. Move, lift and carry supplies, equipment, and materials weighing up to 25 pounds without assistance from floor to waist height and 20 pounds to shoulder height. Carry supplies up or down stairs if necessary.

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.

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