Operations Support Manager

Haven Services; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

100% employer-paid medical premiums

Paid Time Off

401(k) with company match

Dental and Vision Insurance

Life and Disability Insurance

Employee Assistance Program

Floating holidays

Job summary

Haven Services LLC in Columbus, Ohio, is seeking an Operations Support Manager to provide day-to-day operational support for the 550 Schrock Road location. You will partner with Service Managers and Service Coordinators to improve scheduling, follow-up, reporting, office workflows, inventory, facilities, tools and equipment, purchasing, and fleet administration.

The role promotes consistent processes, timely communication, accurate information, and efficient service delivery across the Columbus

Qualifications

• High School diploma or greater required.
• Experience with office software and fleet/asset management tools preferred.
• Ability to collaborate with service teams and managers.

Responsibilities

• Support Service Coordinators to ensure timely scheduling and follow-ups.
• Generate daily, weekly and monthly reports for management.
• Oversee inventory, facilities, tool and equipment management, and purchasing.
• Support recruiting, onboarding and training of office personnel.
• Assist with budgeting, forecasting and operational planning.

Skills

Scheduling

Reporting

Office workflows

Education

High School diploma or greater

Tools

Microsoft Office

ServiceTitan

Azuga

CarIQ

Job description

Haven Services LLC is a multi-division home services company headquartered in Columbus, Ohio, providing plumbing, HVAC, electrical, and related services to residential and commercial customers across multiple markets. Our family of brands share a commitment to delivering exceptional customer experiences and building lasting relationships in the communities we serve.

At Haven, we believe in taking care of our team as well as we take care of our customers. We offer a collaborative, values-driven culture where talented people can do meaningful work and grow their careers.

General Purpose and Summary of Job

The Operations Support Manager provides day-to-day operational support for the 550 Schrock Road location. This role partners with Service Managers and Service Coordinators to improve scheduling, follow-up, reporting, office workflows, inventory, facilities, tools and equipment, purchasing, and fleet administration. The position promotes consistent processes, timely communication, accurate information, and efficient service delivery across the Columbus region.

Benefits You’ll Enjoy

We offer competitive pay, outstanding benefits, and 100% employer-paid medical premiums.

Employment with Haven Services comes with excellent perks! Major health benefits are available on the first of the month following your start date. Paid Time Off, paid holidays, and 401(k) with company match begin immediately upon hire.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunities for professional growth and advancement.
• A collaborative, supportive work environment.
• Medical Insurance choice of HDHP with HRA & HSA or PPO - Company offers 100% coverage of Employee's HDHP Premium!
• Dental and Vision Insurance
• Company provided Life and Disability Insurance
• 401(k) with Employer Match
• Employee Assistance Program
• Paid Time Off, Paid Holidays, floating holidays

Comprehensive benefits package:

• Medical Insurance choice of HDHP with HRA & HSA or PPO - Company offers 100% coverage of Employee's HDHP Premium!
• Dental and Vision Insurance
• Company provided Life and Disability Insurance
• 401(k) with Employer Match
• Employee Assistance Program
• Paid Time Off, Paid Holidays, floating holidays

Essential Functions of Job

• Support Service Coordinators
• Ensure jobs are scheduled in a timely manner
• Ensure proper follow ups are completed (Parts In, Completed Estimates, Hold Jobs)
• Implement and refine processes and procedures to increase efficiency
• Support Service Managers
• Daily, weekly & monthly reporting for Service Managers and Service Coordinators (job performance, technician productivity, revenue, hold jobs)
• Oversee email accounts for signed estimates- ensure they are handled in a timely manner
• Manage Concur Platform for all PO’s for 550 Schrock Rd.
• Manage Sage Platform (Issue/approve PR’s)
• Support recruiting, onboarding and training of office personnel
• Oversee inventory at 550 Schrock Rd
• Oversee Building Maintenance & Repairs at 550 Schrock Rd
• Oversee Tool & Equipment Management at 550 Schrock Rd
• Support management in budgeting, forecasting and operational planning
• Oversee Azuga- Columbus Region
• CarIQ Management- Columbus Region
• Assist other regions with fleet management as needed
• Other operational duties as assigned by President of Services

Operations Support Manager

ABOUT HAVEN SERVICES

Haven Services LLC is a multi-division home services company headquartered in Columbus, Ohio, providing plumbing, HVAC, electrical, and related services to residential and commercial customers across multiple markets. Our family of brands share a commitment to delivering exceptional customer experiences and building lasting relationships in the communities we serve.

At Haven, we believe in taking care of our team as well as we take care of our customers. We offer a collaborative, values-driven culture where talented people can do meaningful work and grow their careers.

General Purpose and Summary of Job

The Operations Support Manager provides day-to-day operational support for the 550 Schrock Road location. This role partners with Service Managers and Service Coordinators to improve scheduling, follow-up, reporting, office workflows, inventory, facilities, tools and equipment, purchasing, and fleet administration. The position promotes consistent processes, timely communication, accurate information, and efficient service delivery across the Columbus region.

Benefits You’ll Enjoy

We offer competitive pay, outstanding benefits, and 100% employer-paid medical premiums.

Employment with Haven Services comes with excellent perks! Major health benefits are available on the first of the month following your start date. Paid Time Off, paid holidays, and 401(k) with company match begin immediately upon hire.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunities for professional growth and advancement.
• A collaborative, supportive work environment.

Comprehensive benefits package:

• Medical Insurance choice of HDHP with HRA & HSA or PPO - Company offers 100% coverage of Employee's HDHP Premium!
• Dental and Vision Insurance
• Company provided Life and Disability Insurance
• 401(k) with Employer Match
• Employee Assistance Program
• Paid Time Off, Paid Holidays, floating holidays

Essential Functions of Job

• Support Service Coordinators
• Ensure jobs are scheduled in a timely manner
• Ensure proper follow ups are completed (Parts In, Completed Estimates, Hold Jobs)
• Implement and refine processes and procedures to increase efficiency
• Support Service Managers
• Daily, weekly & monthly reporting for Service Managers and Service Coordinators (job performance, technician productivity, revenue, hold jobs)
• Oversee email accounts for signed estimates- ensure they are handled in a timely manner
• Manage Concur Platform for all PO’s for 550 Schrock Rd.
• Manage Sage Platform (Issue/approve PR’s)
• Support recruiting, onboarding and training of office personnel
• Oversee inventory at 550 Schrock Rd
• Oversee Building Maintenance & Repairs at 550 Schrock Rd
• Oversee Tool & Equipment Management at 550 Schrock Rd
• Support management in budgeting, forecasting and operational planning
• Oversee Azuga- Columbus Region
• CarIQ Management- Columbus Region
• Assist other regions with fleet management as needed
• Other operational duties as assigned by President of Services

Work Environment

This position may require working additional hours when dictated by the demands of the customer. Must be able to work both alone and with others across the organization, as well as outside the organization using telephones and computers. Requires constant verbal communication that can be either face to face or through telephone/computer. Noise levels for this position are moderate, this position is located in an office environment with occasional trips to the shop necessary.

Others

Qualifications/Basic Job Requirements

• High School diploma or greater
• Competent in Microsoft Office Products
• Competent in Service Titan, Azuga & CarIQ

Haven Services is an Equal Opportunity Employer

EOE/AAP/M/F/V/D/SO