Service Manager

LeoForce; Columbus (OH); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Annual bonus

Leadership role

Job summary

LeoForce in Columbus, OH is seeking an experienced Service Manager to lead field service operations, oversee dispatch and technician performance, and drive safety, productivity, and customer satisfaction. This hands-on role reports to the service leadership and collaborates with technicians, dispatch, and branch teams to maintain efficient service delivery.

The ideal candidate will have leadership experience in field service, expertise in scheduling and KPI tracking, and familiarity with

Qualifications

• Experience leading field service operations.
• Experience managing technicians or skilled trades employees.
• Strong dispatch and scheduling knowledge.
• Customer-facing experience including escalations.
• Knowledge of OSHA requirements and field-service safety practices.
• Experience tracking technician productivity and KPIs.

Responsibilities

• Directly lead, coach, and develop field service technicians.
• Oversee daily service operations, dispatch, scheduling, and technician assignments.
• Monitor technician productivity, utilization, labor hours, and KPIs.
• Ensure service calls are completed safely, efficiently, and to customer expectations.
• Work directly with customers to understand service needs and resolve escalated issues.
• Coordinate emergency and priority service requests.
• Ensure appropriate staffing and technician coverage based on workload.
• Support technician hiring, onboarding, training, and performance management.
• Establish accountability around productivity, quality, attendance, and customer service.
• Monitor work orders and service activity through NetSuite and other field-service technology.
• Ensure accurate documentation, reporting, and completion of service records.
• Identify operational bottlenecks and implement process improvements.
• Maintain OSHA and company safety compliance across field operations.
• Partner with branch leadership on staffing, financial performance, customer retention, and operational goals.
• Track and report service KPIs and labor-hour performance.

Skills

Leadership

Field service

Dispatch

Scheduling

Customer management

KPIs

OSHA

Communication

Staff development

Tools

NetSuite

Job description

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Service Manager

Columbus,OH, US

6881760

10 days ago

Job Description

Experience: Mid Level
Salary: $85,000 - $110,000 per year

Job Details

• We are seeking an experienced Service Manager to oversee field service operations and technician performance for a growing commercial service organization in Columbus, OH.
• This is a hands-on operations leadership position responsible for ensuring service calls are appropriately staffed, scheduled, and completed while maintaining high standards for safety, productivity, quality, and customer satisfaction.
• The Service Manager will work closely with technicians, dispatch, customers, branch leadership, and other internal teams to keep the operation running efficiently.

Responsibilities include:

• Directly lead, coach, and develop field service technicians
• Oversee daily service operations, dispatch, scheduling, and technician assignments
• Monitor technician productivity, utilization, labor hours, and overall service KPIs
• Ensure service calls are completed safely, efficiently, and according to customer expectations
• Work directly with customers to understand service needs and resolve escalated issues
• Coordinate emergency and priority service requests
• Ensure appropriate staffing and technician coverage based on workload
• Support technician hiring, onboarding, training, and performance management
• Establish accountability around productivity, quality, attendance, and customer service
• Monitor work orders and service activity through NetSuite and other field-service technology
• Ensure accurate documentation, reporting, and completion of service records
• Identify operational bottlenecks and implement process improvements
• Maintain OSHA and company safety compliance across field operations
• Partner with branch leadership on staffing, financial performance, customer retention, and operational goals
• Track and report service KPIs and labor-hour performance

What We're Looking For:

• Previous leadership experience within a field service environment
• Experience directly managing technicians or skilled trades employees
• Strong understanding of service dispatch, scheduling, and workforce planning
• Customer-facing experience, including handling escalations and resolving service issues
• Experience tracking technician productivity, labor hours, utilization, and KPIs
• Strong technology aptitude with experience using NetSuite or a comparable ERP/FSM platform
• Knowledge of OSHA requirements and field-service safety practices
• Strong communication and people-management skills
• Ability to balance technician needs, customer expectations, and operational priorities
• Commercial field-service experience preferred

About Us

A bit about us:

Our client is a growing, private equity-backed commercial services organization specializing in commercial doors, loading docks, access control, and related field services. The organization is expanding through both organic growth and strategic acquisitions while investing in stronger systems, processes, and local leadership.

We are looking for a Service Manager to lead the day-to-day service operation in the Columbus market, with direct responsibility for field technicians, scheduling, customer service, safety, and overall department performance.

Why join us?

• $85,000–$110,000 base salary
• 10- 20% annual bonus opportunity
• Growing PE-backed organization with continued expansion
• High-visibility leadership role with direct ownership of service operations
• Opportunity to lead and develop a team of field technicians
• Strong mix of people leadership, operations, and customer interaction
• Ability to directly impact technician productivity, service quality, and customer satisfaction
• Opportunity to help establish and improve processes within a growing Columbus operation

#construction #erp #netsuite #scheduling #field-service-management #performance-management #safety-management #labor-management #service-operations #workforce-management #dispatch #osha-compliance #technician-management #customer-escalation #tier6

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