Service Operations Manager

Perfection Group; Dayton (OH); On-site; USD 95,000 - 125,000; Full time

Job summary

Perfection Group in Dayton/Columbus, OH is seeking a Service Operations Manager to lead the day-to-day HVAC service delivery across two markets. You will align field technicians, service coordinators, and sales teams to deliver safe, reliable, and profitable service performance with strong customer focus.

You will build a connected team, establish consistent operating practices, monitor workload and costs, and travel regularly between Dayton and Columbus to ensure market needs are met.

Qualifications

• Five or more years of experience in commercial HVAC service or related operations.
• Previous leadership, supervisory, or operational management experience.
• Experience managing multiple locations or territories.
• Strong knowledge of HVAC equipment, maintenance, and field operations.
• Experience managing customer relationships, labor resources, and financial results.

Responsibilities

• Lead day-to-day delivery of HVAC service across Dayton and Columbus.
• Maintain visible leadership and build a connected team.
• Coordinate with Field Supervisors and Service Coordinators on schedules and coverage.
• Reinforce safety and enforce company policies and procedures.
• Lead, coach, develop, and support field and operations staff.
• Help recruit, onboard, develop, engage, and retain technicians for growth.
• Establish clear expectations and address performance or conduct concerns promptly.
• Monitor workload, service calls, maintenance completion, labor productivity, and costs.
• Support service documentation, billing, and cost management.
• Build strong customer relationships and escalate issues when needed.
• Partner with sales to support retention and growth in Dayton and Columbus.
• Share accountability for revenue, gross margin, labor utilization, and operating expenses.
• Identify differences between markets and establish consistent operating practices.

Skills

Leadership

Communication

Travel

Team collaboration

Education

HVAC or related degree

Job description

Internal Opportunity: Service Operations Manager

Dayton/Columbus Market | HVAC Service

Perfection Group is seeking a strong, collaborative leader to serve as Service Operations Manager for our Dayton and Columbus markets.

This position will lead the safe, efficient, and profitable delivery of commercial HVAC service across both markets. The Service Operations Manager will work closely with Field Supervisors, Service Coordinators, technicians, sales, and regional leadership to ensure we deliver on our commitments to customers while creating an environment where our associates can succeed.

We are looking for someone who understands commercial HVAC service operations, communicates clearly, follows through consistently, and can balance the needs of two developing markets. This leader must be visible and engaged across Dayton and Columbus, build strong relationships with both teams, and create consistent operating practices while remaining responsive to the unique needs of each market.

You May Be a Great Fit If You:

• Lead with safety and hold yourself and others accountable.
• Have experience in commercial HVAC service, field operations, or mechanical contracting.
• Can effectively lead associates and service operations across multiple locations.
• Understand how to align technician skills, workload, geography, customer priorities, and available capacity.
• Build trust with technicians, customers, sales partners, and business leaders.
• Communicate openly, directly, and professionally even when conversations are difficult.
• Coach and develop others while establishing clear performance expectations.
• Use financial and operational information to make sound business decisions.
• Remain composed and solutions-focused when priorities change or challenges arise.
• Take ownership of results and consistently follow through on commitments.
• Are comfortable traveling regularly between the Dayton and Columbus markets.

In This Role, You Will:

• Lead the day-to-day delivery of preventive maintenance, demand service, quoted repairs, emergency calls, and small service projects across Dayton and Columbus.
• Maintain a visible leadership presence in both markets and build a connected, collaborative team.
• Work with Field Supervisors and Service Coordinators to align technician skills, schedules, customer needs, and geographic coverage.
• Reinforce safe work practices and ensure company policies and required procedures are consistently followed.
• Lead, coach, develop, and support assigned field and operations associates.
• Help recruit, onboard, develop, engage, and retain qualified technicians to support growth in both markets.
• Establish clear expectations and address performance, quality, or conduct concerns promptly and fairly.
• Monitor workload, open service calls, preventive maintenance completion, labor productivity, callbacks, overtime, and work-order aging.
• Support timely and accurate service documentation, job closing, billing, and cost management.
• Build strong customer relationships and take ownership of escalated service concerns.
• Partner with sales to support customer retention, account growth, and new opportunities throughout the Dayton and Columbus territories.
• Share accountability for revenue, gross margin, labor utilization, operating expenses, customer retention, and overall market performance.
• Identify differences or gaps between the two markets and establish consistent, effective operating practices.
• Collaborate with Shared Services, other Service markets, and Perfection Group's Design-Build, Green, and Total Facility Solutions teams.

Preferred Experience and Qualifications:

• Five or more years of experience in commercial HVAC service, mechanical contracting, field service, or a related technical operation.
• Previous leadership, supervisory, or operational management experience.
• Experience supporting operations across multiple locations or geographic territories is preferred.
• Working knowledge of commercial HVAC equipment, preventive maintenance, service practices, and field operations.
• Experience managing customer relationships, labor resources, operational performance, and financial results.
• Strong communication, organization, decision-making, and problem-solving skills.
• Ability and willingness to travel regularly throughout the Dayton and Columbus markets.
• Valid driver's license and an acceptable driving record.
• Technical training, trade certifications, or a degree in HVAC, mechanical systems, construction management, or business is preferred but not required.

Equivalent combinations of education, technical knowledge, leadership experience, and demonstrated performance will be considered.

What Success Looks Like:

The successful Service Operations Manager will create strong alignment between the Dayton and Columbus teams while ensuring each market receives the leadership and attention it needs. This leader will build a safe and accountable culture, support and develop our associates, improve operational consistency, strengthen customer relationships, and help both markets achieve their growth and profitability goals.

This position requires regular travel between Dayton and Columbus and availability outside normal business hours when significant customer needs, operational emergencies, or team activities require leadership support.

Interested?

Perfection Group associates are encouraged to discuss their career interests and development opportunities with their current leader. All qualified internal applicants will receive thoughtful and consistent consideration.