Operations Support Lead — Process Excellence

YSI Incorporated; Troy (MI); Hybrid; USD 85,000 - 125,000; Full time

Job summary

Xylem seeks an Operations Support Supervisor to lead a shared services team across multiple office locations, including Troy, MI and other U.S. sites. The role focuses on people leadership, process adherence, safety, and delivering on-time customer requirements.

Responsibilities include coaching staff, monitoring KPIs, and collaborating with cross-functional partners to optimize processes and drive continuous improvement in a global water solutions company.

Qualifications

• Bachelor’s degree preferred with leadership experience.”

Responsibilities

• Create and maintain a safe working environment and culture.
• Drive customer management, employee management, safety management and interpersonal relationships.
• Identify and raise awareness of process gaps to enable efficiency and effectiveness.
• Ensure adherence to quality standards and deliver the best possible customer experience.
• Coach and develop team members and lead performance evaluations.

Skills

Leadership

Communication

Collaboration

SAP fluency

MS Office

Data Analytics

Autonomy

IT tools

CRM (MS Field Service/MS CRM)

Education

Bachelor’s degree

10+ years experience with leadership

Tools

MS Field Service

MS CRM

Data Analytics tools

Job description

Xylem seeks an Operations Support Supervisor to lead a shared services team across multiple office locations, including Troy, MI and other U.S. sites. The role focuses on people leadership, process adherence, safety, and delivering on-time customer requirements.

Responsibilities include coaching staff, monitoring KPIs, and collaborating with cross-functional partners to optimize processes and drive continuous improvement in a global water solutions company.