Ops Support Supervisor: Process Leader & People Coach

Xylem; Troy, Northern (MI, KY); Hybrid; USD 80,000 - 105,000; Full time

Benefits offered by this job

Paid Volunteer Program (Watermark)

Inclusive ERGs

Job summary

Xylem is seeking a Supervisor, Operations Support to lead a shared services team across multiple locations in Troy and other offices, focusing on employee performance, quality, and on-time delivery. This role requires strong leadership, collaboration with training, field service and IT, and a commitment to continuous improvement within a hybrid work model.

You will coach staff, manage attendance and recruiting, and drive KPIs while fostering an inclusive, safety-focused culture.

Qualifications

• Bachelor’s degree strongly preferred with demonstrated leadership experience.
• High school diploma plus 10 years of applicable work experience with at least 2 years of leadership experience.

Responsibilities

• Create and maintain safe working environment and culture.
• Drive customer management, employee management, safety management, interpersonal relationships and leadership skills.
• Identify and raise awareness towards process gaps to enable efficiency & effectiveness.
• Ensure adherence to a set of quality standards and deliver the best possible customer experience.
• Challenge the status quo, analyze processes and take ownership of solution implementation.
• Models and enables developmental support of High Impact Behaviors for direct reports.
• Operational support management; autonomy to make decisions that impact divisional/department span of control.
• Approve expense reports and performance evaluations.
• Task execution for area of responsibility up to levels defined in DOA policy.
• Drive a culture of accountability, continuous improvement, and personal excellence.
• Engages with other functional areas to share ideas and leverage best practices.
• Demonstrates leadership across organizational boundaries through communication and collaboration.

Skills

Leadership

Communication

Strategic relationships

Autonomy

Cross-functional collaboration

Business acumen

Data analytics

Education

Bachelor’s degree

High school diploma + 10 years experience

Tools

SAP

MS Field Service

MS CRM

Microsoft Office

Job description

Xylem is seeking a Supervisor, Operations Support to lead a shared services team across multiple locations in Troy and other offices, focusing on employee performance, quality, and on-time delivery. This role requires strong leadership, collaboration with training, field service and IT, and a commitment to continuous improvement within a hybrid work model.

You will coach staff, manage attendance and recruiting, and drive KPIs while fostering an inclusive, safety-focused culture.