Onsite Service Operations Lead — Tampa

Ebro Electronic GmbH; Tampa (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Flexible Time Off (FTO)

Health insurance

Dental insurance

Vision insurance

Investment savings plan

Job summary

Xylem seeks a Service Supervisor in Tampa, FL to lead the Service Operations Team and ensure high-quality field service delivery. You’ll schedule, dispatch, and supervise technicians, monitor performance, and implement continuous improvements.

Responsibilities include audits, client coordination, and adherence to regulatory and safety requirements. A Bachelor’s degree in a related field and 2+ years in supply chain or service operations are preferred.

Qualifications

• A Bachelor’s degree in Business Administration, Supply Chain Management, or a related field with at least 2 years experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
• Strong analytical skills and proficiency in data analysis tools (e.g., Excel, SQL).
• In-depth understanding of inventory management principles and practices.
• Experience with inventory management software and systems.
• Ability to develop and implement inventory optimization strategies.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Good understanding of international trade laws and customs regulations.

Responsibilities

• Oversee daily activities of Service Operations Team.
• Assign tasks and responsibilities to team members.
• Provide guidance and support to team members.
• Conduct performance evaluations and provide feedback.
• Address any performance or disciplinary issues.
• Create and maintain service schedule.
• Assign service calls to team members; coordinate with clients to schedule service appointments.
• Ensure timely and efficient dispatch of service technicians.
• Monitor and adjust schedule to meet client demands.
• Monitor service technician performance and ensure quality service delivery.
• Address customer complaints or issues.
• Implement corrective actions and follow up to ensure satisfaction.
• Conduct quality control checks and audits.
• Identify areas for improvement and implement solutions.
• Track and analyze service performance metrics.
• Generate reports and present findings to management.
• Identify trends and make recommendations for improvement.
• Develop and maintain standard operating procedures.
• Ensure team members are trained on and adhering to procedures.
• Communicate updates to team members.

Skills

Analytical skills

Excel

SQL

Inventory management

Inventory optimization

Communication skills

Teamwork

Education

Bachelor’s degree in Business Administration or Supply Chain Management

Tools

Inventory management software

Job description

Xylem seeks a Service Supervisor in Tampa, FL to lead the Service Operations Team and ensure high-quality field service delivery. You’ll schedule, dispatch, and supervise technicians, monitor performance, and implement continuous improvements.

Responsibilities include audits, client coordination, and adherence to regulatory and safety requirements. A Bachelor’s degree in a related field and 2+ years in supply chain or service operations are preferred.