Operations Support Supervisor

Xylem; Troy (MI); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Volunteer program

ERGs (Employee Resource Groups)

Inclusive culture

Job summary

Xylem is seeking an Operations Support Supervisor in Troy, MI to lead a shared services team, manage deliverables, and drive department goals. You will collaborate with business partners, train staff, monitor performance, and implement process improvements to ensure on-time, high-quality customer outcomes.

This role emphasizes leadership, accountability, and continuous improvement, with opportunities to influence cross-functional processes, participate in DEI initiatives, and support a positive

Qualifications

• Bachelor's degree preferred or 5 years experience with leadership.
• Strong leadership and people-management capabilities.
• Proficient in SAP and MS Office applications.
• Experience in field service or CRM environments is a plus.
• Ability to develop strategic relationships and execute plans.

Responsibilities

• Lead and coach a shared services process team.
• Collaborate with business partners and ensure staff training.
• Monitor performance metrics and drive process improvements.
• Manage daily work to meet customer requirements and goals.
• Approve expenses and conduct performance evaluations.

Skills

Leadership

Communication

Collaboration

Autonomy

Relationship building

Education

Bachelor's degree

High school diploma + 5 years experience

Tools

SAP

Microsoft Office

MS Field Service

MS CRM

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Requirements

The Operations Support Supervisor will be responsible for being primarily focused on employee expectations, for managing personnel deliverables, and execution of department goals, and managing and directing the daily work of their team to ensure on-time quality of customer requirements and achievement of business goals. This role will also:

• Leads their respective shared services process team
• Strong collaboration with all business partners to understand the impact of their respective process on all business units
• Follows supervises execution of documented processes and ensures that staff is trained adequately
• Ensures that performance is measured and reported appropriately
• Constantly improving performance in relation to performance metrics
• Educates business partners and customers on the impacts between business processes and business activities
• Collaborates across business processes and business segments to ensure alignment of processes and establish best practices
• Develops and coaches team members, documents development plans, and coaching sessions adequately
• Performs and audits necessary DOA
• Assumes full People Leadership Responsibilities inclusive of: Time & Attendance Management, Recruiting, Team Development & Effectiveness, & Employee Engagement and Creating a Positive Employee Experience

Responsibilities

• Create and maintain safe working environment and culture within the organization
• Drives customer management, employee management, safety management, interpersonal relationship and leadership skills
• Identify and raise awareness towards process gaps to enable efficiency & effectiveness
• Ensure adherence to a set of quality standards and deliver the best possible customer experience
• Challenge the status quo, analyze processes and take ownership of solution implementation
• Models and enables developmental support of High Impact Behaviors for direct reports
• Operational support management; autonomy to make decisions that impact divisional/department span of control
• Approve expense report and performance evaluations
• Task execution for area of responsibility up to levels defined in Xylem’s DOA policy (can be approver of approver)
• Drive a culture of accountability, continuous improvement, and personal excellence
• Engages with other functional areas throughout the organization, such as training, field service, and recruiting, to share ideas and leverage best practices
• Demonstrates leadership behaviors across organizational boundaries of candid communication, collaboration, developing people, embracing DEI and innovation.

Education & Experience Requirements

• Bachelor's degree strongly preferred with demonstrated leadership experience or High school diploma plus 5 years of applicable work experience with at least 2 years of demonstrated leadership experience

Skill Requirements

• Intra-departmental communication for purpose of alignment/information sharing/guidance/leadership
• Ability to develop and cultivate strategic relationships
• Able to executive tasks with high levels of autonomy
• Strong collaboration with other disciplines
• Expert-level understanding of concepts in execution, broader organizational impact, and strong organization skills
• Strong execution and organization skills
• Strong understanding of general business concepts
• Fluent User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
• Advanced SAP fluency in relevant area of expertise (e.g. SD, CS, CM module)
• Strong understanding of business reporting and delivering insights from those reports
• Fluent understanding of typical IT business tools; adapt at learning new programs quickly (e.g. homegrown IT solutions but also new cutting-edge tools like AI and Data Analytics)
• Fluency in a Field Service and CRM application like (MS Field Service or MS CRM)

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).

Proud to be an Equal Employment Opportunity (including disability and veterans) and Aff

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation