Operations Support Lead

Q3 Contracting, Inc; Commerce City (CO); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with company match

Employee Stock Purchase Plan

Tuition Reimbursement

Paid Time Off & Holidays

Life Insurance

Job summary

Q3 Contracting, a Primoris division, is seeking an Operations Support Lead for its Utilities segment in Commerce City, CO. The role centers on coordinating contract work, maintaining safety and quality standards, and managing customer relations to resolve concerns or requests.

You will oversee day-to-day performance, collaborate with Area Supervisors and managers, implement new processes, and foster a productive, harassment-free work environment within a drug-free company.

Qualifications

• High School Diploma or equivalent.
• Post secondary training in construction or engineering.
• Ability to identify and resolve problems in a timely manner.
• Ability to coordinate multiple projects simultaneously.
• Effective communication skills, both oral and written.
• Strong leadership skills.
• Ability to share expertise with others and continually build their knowledge and skills.
• Ability to focus on solving conflict.

Responsibilities

• Efficiently and effectively manage and coordinate assigned work volumes for contracts assigned.
• Responsible for the quality of work done on the job, assuring that all work performed meets quality standards and requirements.
• Build and maintain customer relations; resolve concerns or requests.
• Inspect work in progress to ensure workmanship conforms to specifications and schedules.
• Determine the sequence and manner of work; ensure compliance with requirements and procedures.
• Provide a safe working environment for the employees and assist with process improvements.
• Communicate with Area Supervisor, Area Manager, General Manager, Operations, HR and Safety Manager on job details.
• Other duties as assigned.

Job description

Job Overview:Primoris Services Corporation is a leading provider of critical infrastructure services to the utility, energy, and renewables markets throughout the United States and Canada.Q3 Contracting (Q3C), a division of Primoris Services Corporation, is a publicly owned and operated construction contracting company that provides both specific and turnkey services for its customers in the gas, oil, electric and telecommunications industry. We are headquartered in Minnesota, with branch offices in Colorado, Wisconsin, Iowa, Nebraska, North Dakota, and South Dakota.We are actively hiring an Operations Support Lead for our Utilities segment based out of our Commerce City, Colorado office.Anticipated Start Date: October 26, 2026Key Responsibilities:Efficiently and effectively manage and coordinate assigned work volumes for contracts assigned.Responsible for the quality of work done on the job, assuring that all work performed by the employee(s) meets our quality standards and requirements.Build and maintain customer relations continuously working to resolve their concerns or requests.Inspect work in progress to ensure that workmanship conforms to specifications and that the work adheres to construction schedules.Work to resolve complaints and grievances with the workforce as needed documenting the problems and resolution.Determine the sequence and manner in which work will be carried out, consistent with established customer requirements and internal processes and procedures.Ensure all work performed by employee and contractors’ meets the highest standards of quality workmanship as defined by the customer and/or the company.Build achievable metrics for the team and oversee the day-to-day performance of the employee(s).Communicate and cooperate with the Area Supervisor, Area Manager, General Manager, Operations, Human Resources and Safety Manager on job details and requirements to build a bridge between departments and create one best practice within the support group.Communicate with external partners to ensure that the organization’s processes run smoothly.Assist with implementing new processes and systems; identify issue and document them until a solution is found.Provide a safe working environment for the employees by objectively looking into every situation to find solution and provide the employee(s) support.Communicate any problems/concerns to the Area Managers and bring forward solutions and documentation.Actively communicates with employees, Area Supervisor and managers as required.Actively communicates and handles Contract complaints to resolution.Other duties as assigned.Job Requirements:High School Diploma or equivalent.Post secondary training in construction or engineering.Ability to identify and resolve problems in a timely manner.Ability to coordinate multiple projects simultaneously.Effective communication skills, both oral and written.Strong leadership skills.Ability to share expertise with others and continually build their knowledge and skills.Ability to focus on solving conflict.Ability to set expectations and monitor delegated activities to their successful conclusion.Demonstrate accuracy and thoroughness.Understand the business implications of decisions and display an orientation to profitability.Work within the approved budget and conserve resources.Demonstrate knowledge of the EEO policy and promote a harassment-free work environment.Prioritize and plan work activities and use time efficiently.Maintain a professional image at all times; and ensure that the team also maintains the same professional image.Ability to consistently meet or exceed productivity standards.Ability to deal with frequent changes, delays or unexpected events.Knowledge of computers and experience with Excel spreadsheets.Q3 Contracting is a drug-free environment, and all candidates are subject to drug testing.Compensation and Benefits:Q3 Contracting provides competitive market pay, with a comprehensive benefit package that includes:$30.00 - $36.00/hour, depending on experienceCompetitive compensation paid weeklyState of the art office spaces and warehousePaid Time Off, Holiday Time Off, and Community Service Paid Time OffMedical, Dental and Vision insurance401(k) with Generous Company Match, vested day-oneCompany-paid Disability InsuranceCompany-paid Life InsuranceEmployee Stock Purchase Plan [ESPP]Tuition ReimbursementPet Coverage \"For our Furry Friends\"Legal Assistance CoverageQualified Veterans, Minorities and Women encouraged to apply.Company Overview:Primoris Gas Operations, which consist of companies such as Q3 Contracting, ARB, Primoris Distribution Services, Snelson and Pipejacking Trenchless, has over 60 years of experience working in the natural gas distribution industry. Over this time, we have maintained numerous customer relationships spanning more than two decades. Providing a safe environment, quality workmanship, and exceptional value to our customers is the foremost focus of our operations.Benefits:Competitive compensation paid weekly.Best-in-class; Medical, Dental, Vision, and LTD/STD.401(k) with company match, vested day-one.Employee Stock Purchase Plan [ESPP].Tuition Reimbursement.Paid Time Off, Holiday Pay, and Community Service Paid Time Off.Pet Coverage \"For our Furry Friends\"Legal Assistance CoverageAward winning safety programs.Overtime opportunities.Growth Opportunities.And more.EEO StatementWe are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Agency StatementWe are not accepting resumes from Third Party Recruiting Firms for this position. If you are an Agency or Search firm representative, contact the Primoris Talent Acquisition Manager directly for consideration. Primoris or its subsidiaries will not be responsible for any fees arising from the use of resumes and online response forms through this source. In addition, Primoris or its subsidiaries will not be responsible for any fees on unsolicited resumes that are submitted to any member of the Staffing or Operations team. Primoris has established an approved vendor program for this service and will only consider accepting submissions from those approved firms. For consideration in becoming an approved vendor, contact HR.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.